---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Update CSV data files for connector

# Update CSV data files for a SAP SuccessFactors external content connector {#ariaid-title1}

Release version: Australia  
Updated June 2, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read  
Upload newly generated comma-separated value (CSV) data files to your SAP SuccessFactors external content connector. The connector reads these files to retrieve updated content and metadata from your SAP SuccessFactors Learning source system.

## Before you begin

A source system administrator must have already exported updated user, library and assignment, and training item data from your SAP SuccessFactors Learning source system as three files in comma-separated value (CSV) format. To learn how to export the appropriate data from your source system, see [Export SAP SuccessFactors Learning data for external content indexing](https://servicenow-prod.fluidtopics.net/2uUMllMzgI6b4rOJJanpJQ "Export user, library and assignment, and training item data from your SAP SuccessFactors Learning environment. The SAP SuccessFactors external content connector needs this exported data to index your content and user permissions for search.").  
Note:  
The SAP SuccessFactors external content connector can't accept CSV data files that exceed the maximum attachment size specified by the value of the com.glide.attachment.max_size system property. By default, this property limits the size of attachments to 1 Gb or less. For details on configuring this system property, see [Maximum allowed attachment size](https://www.servicenow.com/docs/access?context=sc-max-allowed-attachment-size&version=australia&pubname=australia-platform-security&ft:locale=en-US).

A connector administrator must have already created the SAP SuccessFactors external content connector that parses the three CSV data files. For details on creating the connector, see [Create a SAP SuccessFactors external content connector](https://servicenow-prod.fluidtopics.net/TcRPMM1BcUf6Wo2CfTxlsw "Create an external content connector to retrieve searchable content and security principals from your SAP SuccessFactors source system.").

Role required: sn_ext_conn.xcc_admin

## About this task

Unlike most external content connectors, the SAP SuccessFactors connector doesn't automatically retrieve updated content and metadata from its source system every time it crawls. To make updated content and metadata available for retrieval in crawls,
you must update the connector configuration, attaching the latest CSV-format data files exported from the source system.

## Procedure

1. Navigate to AllExternal Content ConnectorsExternal Content Admin Home.
2. If prompted, select Switch scope to switch to the External Content Connectors Admin scope.  
   You must be in this scope to create or edit external content connectors.
3. In the Connectors list, select the SAP SuccessFactors connector you want to update the CSV data files for, then navigate to SettingsConnection settings.
4. On the Connection settings page, attach the three exported CSV data files to entries in the Data tables section as follows.
   1. In the Users data table, use the Add file link to attach the CSV data file from the Users custom report.  
      This CSV file includes the contains the User Mapping ID and Assignment Profile ID columns. Data from this file populates the user mapping table for the connector. The connector crawls this table during user permission crawls. AI Search uses the retrieved data to find the original document access restrictions to apply for each search user.
   2. In the Library and assignment profiles data table, use the Add file link to attach the CSV data file from the Libraries and assignment profiles custom report.  
      This CSV file includes the Library ID and Assignment Profile ID columns. Data from this file links assignment profiles to libraries. The connector crawls this table during user permission crawls. AI Search uses the retrieved links to enforce the original document access restrictions for each search user.
   3. In the Trainings data table, use the Add file link to attach the CSV data file from the Training items custom report.  
      This CSV file includes the Type ID, Item ID, Revision Date, Item Classification ID, Item Title, Item Description, Aggregated Library ID, and Locale_ID columns. Data from this file provides content and metadata for training items. The connector crawls this table during content crawls. AI Search uses the retrieved information to make training item content and metadata searchable for users with the correct access controls.
   4. In the Trainings data table, enter the URL for one of your SAP SuccessFactors source system's training items.  
      AI Search analyzes this sample training item URL to determine the correct URL format for training item search results from your source system.
   {#update-data-files-sap-successfactors-external-content-connector__substeps_hbs_f1r_jjc}
5. Select the I agree to the following disclaimer option, then select Save.

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