---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Install ServiceNow Otto for AI Search

# Install ServiceNow Otto for AI Search {#ariaid-title1}

Release version: Australia  
Updated July 28, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As an administrator, you can install the ServiceNow® Otto for AI Search application (sn_ais_assist) from the AI Admin Hub module.

## Before you begin

Role required: admin

## About this task

The ServiceNow Otto for AI Search plugin is automatically installed as a dependency when you install a ServiceNow Otto plugin in ServiceNow Otto Admin. ServiceNow Otto for AI Search is included in Now Assist suites.  
Note:  
When you upgrade to the latest version of ServiceNow Otto for AI Search, the system reindexes content from the Catalog Item Table and Knowledge Table indexed sources. While these reindexing tasks are ongoing, searches may not return answers from these sources. After reindexing completes, answers should appear normally.

## Procedure

1. In ServiceNow Otto Admin, install one or more ServiceNow Otto plugins.  
   To review the instructions for ServiceNow Otto feature plugin installation, see [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). As part of the procedure, you may need to request a license for the plugin from the ServiceNow Store.
2. Verify that ServiceNow Otto for AI Search is installed:
   1. Navigate to AllAI Admin HubSkills.
   2. In the workflow list, select Platform.
   3. Verify that the Conversational experience feature card displays, and that the Knowledge base articles Genius Results and Actions skills appear in the All Conversational experience skills listing.
   {#install-now-assist-ais__substeps_jrf_fml_5yb}
{#install-now-assist-ais__steps_zv2_xpx_35b}

## What to do next

With the plugin installed, search administrators can enable Genius Results in the following contexts.

* Enable all available Genius Result configurations in individual AI Search portals. For details, see [Enable ServiceNow Otto for AI Search Genius Results in AI Search portals and mobile applications](https://servicenow-prod.fluidtopics.net/Oc3vWootAkC6q5KeLWU81g "Specify the ServiceNow Otto for AI Search Genius Result types you want to make available in each of your AI Search portals and mobile applications.").
* Enable Q\&A Genius Results in search profiles for AI Search applications. For steps, see [Enabling Knowledge base articles Genius Results](https://servicenow-prod.fluidtopics.net/6AJovMnGU7UN~ic1isLLOA#enabling-now-assist-qa-grs "As a search administrator, you can use the Knowledge base articles Genius Results skill in AI Search portals and mobile applications by enabling the skill in search profiles. You can also use the skill in global search by enabling Knowledge base articles Genius Results in the AI Search for Next Experience application.").
* Enable Q\&A Genius Results in global search using the AI Search for Next Experience application. For steps, see [Enabling Knowledge base articles Genius Results](https://servicenow-prod.fluidtopics.net/6AJovMnGU7UN~ic1isLLOA#enabling-now-assist-qa-grs "As a search administrator, you can use the Knowledge base articles Genius Results skill in AI Search portals and mobile applications by enabling the skill in search profiles. You can also use the skill in global search by enabling Knowledge base articles Genius Results in the AI Search for Next Experience application.").

{#install-now-assist-ais__ul_avq_yvn_l1c}To learn more about configuration settings for the plugin, see [Configuring ServiceNow Otto for AI Search](https://servicenow-prod.fluidtopics.net/3QVPg1eD~Nhe4dC8jXT2cg "As an administrator or search administrator, you can configure settings to control the behavior of ServiceNow Otto for AI Search.").
* **[Review available versions of ServiceNow Otto for AI Search](https://servicenow-prod.fluidtopics.net/sR5B~m_CFRPYVUA0E2b0Vg)**   
  View all versions of the ServiceNow Otto for AI Search application on the ServiceNow Store. Use this information to find the latest version of the application that's compatible with your instance's current ServiceNow AI Platform® family release.

*[\>]: and then