---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Add a department

# Add a department {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Departments provide another way to categorize users, groups, and assets. You can
add departments and assign them to users.

## Before you begin

Role required: user_admin or admin

## About this task

An administrator may need to configure the form to show all the fields listed in the steps. For more information see [Personalize a form.](https://www.servicenow.com/docs/access?context=t_PersonalizeAForm&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US)

## Procedure

1. Navigate to AllUser AdministrationDepartmentsCreate a new record.
2. Enter or modify the department name, ID, and description.
3. Select the company that the department is associated with.
4. **Optional:** Add a department head, primary contact, or both from your list of users.
5. Select Submit.

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