Integrate ThousandEyes with basic authentication

  • Freigeben Version: Australia
  • Aktualisiert 16. Juni 2026
  • 1 Minute Lesedauer

    • Integrate ThousandEyes with Event Management by adding a webhook in the ThousandEyes platform.

    Vorbereitungen

    Ensure that the Event Management Connectors (sn_em_connector) plugin is installed on the ServiceNow AI Platform instance.

    Discovery for ThousandEyes services is not supported, so you must create a CI manually in the ServiceNow instance for event binding to work.

    Role required: evt_mgmt_admin

    Warum und wann dieser Vorgang ausgeführt wird

    Configure the Event Management environment for the collection of events from ThousandEyes by authenticating ThousandEyes as a data source. In your ThousandEyes platform, set your ServiceNow AI Platform instance as a rest endpoint using a webhook.

    Prozedur

    1. In the ServiceNow instance, complete the following steps to create a CI.
      1. From the navigation bar, navigate to All > Configuration > CI Class Manager.
      2. Click Hierarchy and search for HTTP(S) Endpoint.
      3. Select CI List and create a new CI.
    2. In the ThousandEyes platform, create a notification destination.
      1. From the navigation bar, navigate to Alerts > Alert Rules.
      2. Click on any existing alert rule and select the Notification tab.
      3. Select Edit Webhook and enter the following information.
        Tabelle : 1. Edit Webhooks
        Field Description
        Name Enter a name for the webhook.
        URL Provide the webhook URL.
        Hinweis:
        The default format of the URL to push events from ThousandEyes to the ServiceNow instance is https://<instance-name>.service-now.com/api/sn_em_connector/em/inbound_event?source=thousandeyes.
        Auth Type Select Basic.
      4. Click Add New Webhook.

    Ergebnisse

    The default severity for the ThousandEyes alert is Major -2, which can be changed in the Push Connector Configuration section of Push Connectors > ThousandEyes Push Connector. The valid values of severity are 1- Critical, 2- Major, 3- Minor, 4- Warning, and 5- Info.

    The default timezone of the ThousandEyes alert is GMT, if you want to send the alert in a different timezone, it can be changed in the Push Connector Configuration section of Push Connectors > ThousandEyes Push Connector. The valid value format is GMT+01:00, GMT+02:00, GMT-05:30, GMT-02:00, etc.