---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-operations-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Agent Client Collector deployment checklist

# Agent Client Collector deployment checklist {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Successful Agent Client Collector (ACC) implementations, especially involving large numbers of endpoints or servers, require careful deployment. When proceeding with a large-scale ACC deployment, follow the steps described in the
deployment checklist.
{#acc-deployment-checklist__table_hvf_bwk_3hc__entry__3}

| Step number | Action | Description |
|-|-|-|
| 1 | Update production and sub-production instances | Ensure that all instances are updated to the most recent store applications, family releases, or both. |
| 2 | Assess instance capacity | Open support tickets if additional instance capacity is needed for the projected number of ACC agents. |
| 3 | Deploy and configure MID Servers when required | If connecting over 1,000 ACC agents to a single MID Server, assess performance and whether a load balancer in front of a MID Server is needed. |
| 4 | Verify whether ITOM Cloud Services (ICS) is required and, if so, whether it is configured | Some use cases (such as DEX) always require ICS. |
| 5 | Download appropriate installer files from the instance | Installer files may be in one of the following formats: * .rpm * .msi * .pkg {#acc-deployment-checklist__ul_j2f_vbl_3hc} |
| 6 | Define a deployment calendar | Share deployment groups and group size, assignments, start/stop, success gates, go/no-go signers, and rollback criteria with stakeholders. |
| 7 | Package ACC in appropriate software management tools | Software management tools include: * Intune * jamf {#acc-deployment-checklist__ul_qpr_xfl_3hc} |
| 8 | Deploy pilot and test environments on sub-production instances using your preferred software management tool | In test and pilot environments, you can test multiple operating systems and hardware combinations (such as server vs. laptop). |
| 9 | Monitor the ServiceNow instance and the software management solution | * On the instance, monitor the performance and rate limit violations. * On the software management solution, monitor the deployment success rate. {#acc-deployment-checklist__ul_i2j_dhl_3hc} |
| 10 | Assess data collection, install success rate, and instance performance over the next 2-3 business days | Workloads and data collection can vary significantly, depending on the time of day; therefore, monitor deployment success over several days. |
| 11 | Update deployment calendar and continue with next install cohorts | After successful deployment, continue with data collection. |
[Tabelle : 1. Agent Client Collector deployment]

{#acc-deployment-checklist__table_hvf_bwk_3hc}