--- sourceDocument: Australia IT Operations Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-operations-management Release : - australia ft:locale : - de-DE ft:publication_title : - Australia IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Observability tab # Zabbix Observability template for Service Observability {#ariaid-title1} * Freigeben Version: Australia * * Aktualisiert 12. März 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 Minuten Lesedauer Dashboard and charts on the Zabbix Observability tab of the Service Details page in the SOW. ## Application dashboard {#zabbix-observability-template-for-service-observability__section_oww_r53_zdc} This dashboard displays performance metrics for the selected service. Hinweis: If the dashboards have been customized, they might not reflect the information shown on this page. {#zabbix-observability-template-for-service-observability__table_avw_x53_zdc__entry__3} | Chart | Description | Data source | |-|-|-| | CPU Usage (System) | CPU usage percentage over time. | Zabbix | | CPU Load | CPU load for the system: rolling one minute average. | Zabbix | | Running Processes | Number of processes currently running on the system. | Zabbix | | Available Memory (%) | Percentage of memory currently available on the system. | Zabbix | [Tabelle : 1. Service] {#zabbix-observability-template-for-service-observability__table_avw_x53_zdc} ## Compute dashboard {#zabbix-observability-template-for-service-observability__section_bgh_vw3_zdc} This dashboard displays metrics for hosts related to the service. {#zabbix-observability-template-for-service-observability__table_vsv_zw3_zdc__entry__3} | Chart | Description | Data source | |-|-|-| | CPU Load | CPU load average for the host on a rolling one minute average. | Zabbix | | CPU Idle Time | Percentage of time the CPU is idle. | Zabbix | | Memory Available | Percentage of available memory on the host. | Zabbix | | Running Processes | Number of processes currently running on the host. | Zabbix | | Network RX | Network data received in bytes per second. | Zabbix | | Network TX | Network data transmitted in bytes per second. | Zabbix | | All Active Servers | Information for all active server instances with their operating system, CPU count, RAM, disk space, and support group information. | CMDB | | All Active VM Instances | Information for all virtual machine instances the service is actively using. Select a VM link to view more detailed information. | CMDB | [Tabelle : 2. Host] {#zabbix-observability-template-for-service-observability__table_vsv_zw3_zdc} ## Database dashboards {#zabbix-observability-template-for-service-observability__xyz} These dashboards display metrics for databases related to the service. {#zabbix-observability-template-for-service-observability__table_e1h_1cg_d2c__entry__3} | Chart | Description | Data source | |-|-|-| | Active Connections | Number of active database connections. | Zabbix | | Queries Per Second | Rate of database queries executed per second. | Zabbix | | Rows Deleted By Queries Per Second | Number of rows deleted by queries per second. | Zabbix | | Rows Returned By Queries Per Second | Number of rows returned by queries per second. | Zabbix | | Rows Inserted By Queries Per Second | Number of rows inserted by queries per second. | Zabbix | | Rows Updated By Queries Per Second | Number of rows updated by queries per second. | Zabbix | | All MySQL Instances | Table listing all MySQL database instances with their operational status, class, and support group information. | CMDB | [Tabelle : 3. MySQL] {#zabbix-observability-template-for-service-observability__table_e1h_1cg_d2c} {#zabbix-observability-template-for-service-observability__table_i2b_ncg_d2c__entry__3} | Chart | Description | Data source | |-|-|-| | Number of Connections | Total number of active database connections. | Zabbix | | Number of Waiting Connections | Number of database connections currently waiting. | Zabbix | | Connected Backends | Number of connected backend processes. | Zabbix | | Rows Returned By Queries Per Second | Number of rows returned by queries per second. | Zabbix | | Rows Inserted By Queries Per Second | Number of rows inserted by queries per second. | Zabbix | | Rows Deleted By Queries Per Second | Number of rows deleted by queries per second. | Zabbix | | All Postgresql Instances | Table listing all PostgreSQL database instances with their operational status, discovery source, category, subcategory, and support group information. | CMDB | [Tabelle : 4. PostgreSQL] {#zabbix-observability-template-for-service-observability__table_i2b_ncg_d2c} ## Networking dashboards {#zabbix-observability-template-for-service-observability__section_t5n_czg_d3c} These dashboards display metrics for network devices related to the service. By default, the Firewall dashboard displays Palo Alto metrics and the Load Balancer dashboard displays F5 Big-IP metrics. {#zabbix-observability-template-for-service-observability__table_u5n_czg_d3c__entry__3} | Chart | Description | Data source | |-|-|-| | CPU Utilization | Percentage of CPU utilization on the firewall device. | Zabbix | | Session Utilization | Percentage of session capacity currently in use. | Zabbix | | Memory Utilization | Percentage of memory utilization on the firewall device. | Zabbix | | Availability | Uptime and availability status of the firewall device: * `0`: Unavailable * `1`: Available {#zabbix-observability-template-for-service-observability__ul_thk_t2h_d3c} | Zabbix | | Recent Changes | Table displaying recent configuration changes made to the firewall device. | CMDB | | Current Open Incidents | Table listing active incidents affecting the firewall device. | CMDB | | All Active Alerts | Table listing all active alerts related to the firewall device. | CMDB | [Tabelle : 5. Firewall] {#zabbix-observability-template-for-service-observability__table_u5n_czg_d3c} {#zabbix-observability-template-for-service-observability__table_v5n_czg_d3c__entry__3} | Chart | Description | Data source | |-|-|-| | Current Connections (To Node) | Number of current connections from server-side to the configured nodes. | Zabbix | | Requests TX | Rate of bytes per second sent to server-side from the configured nodes. | Zabbix | | Requests RX | Rate of bytes per second received server-side from the configured nodes. | Zabbix | | Pool Availability State | Pool Availability Status: * `0`: None (no status available) * `1`: Available, all members healthy * `2`: Degraded, some members down * `3`: Unavailable, all members down * `4`: Unknown, status cannot be determined {#zabbix-observability-template-for-service-observability__ul_qts_ldh_d3c} | Zabbix | | Packets TX | Number of packets transmitted per second from the server-side to the configured nodes. | Zabbix | | Packets RX | Number of packets received per second by the server-side from the configured nodes. | Zabbix | | Inbound Error % | Percentage of inbound errors on the load balancer. | Zabbix | | Outbound Error % | Percentage of outbound errors on the load balancer. | Zabbix | [Tabelle : 6. Load Balancer] {#zabbix-observability-template-for-service-observability__table_v5n_czg_d3c} {#zabbix-observability-template-for-service-observability__table_ydz_fzg_d3c__entry__3} | Chart | Description | Data source | |-|-|-| | CPU Utilization | Percentage of CPU utilization on the networking device. | Zabbix | | Availability | Uptime and availability status of the networking device: * `0`: Unavailable * `1`: Available {#zabbix-observability-template-for-service-observability__ul_j4m_pfh_d3c} | Zabbix | | Inbound Error % | Percentage of inbound errors on the networking device. | Zabbix | | Outbound Error % | Percentage of outbound errors on the networking device. | Zabbix | | Inbound Traffic | Amount of inbound network traffic in bytes per second. | Zabbix | | Outbound Traffic | Amount of outbound network traffic in bytes per second. | Zabbix | [Tabelle : 7. Other Networking Devices] {#zabbix-observability-template-for-service-observability__table_ydz_fzg_d3c}