---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-operations-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Find the cause of a "Probe not found" error

# Find the cause of a "Probe not found" error {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Verify the correct sys_id of the probe associated with the probe
parameter in the payload of the ECC Queue input record.

## Vorbereitungen

Role required: discovery_admin or admin

## Prozedur

1. Record the sys_id of the probe as it appears in the ECC Queue payload.  
   Abbildung : 1. ECC Queue payload sample
2. Navigate to Discovery DefinitionProbes and open the record for the probe you want to inspect.
3. Right-click in the record's header bar.
4. Select Copy sys_id from the context menu.  
   Follow browser instructions to copy the sys_id if browser security measures restrict this function.
5. Compare this value with the sys_id of the probe from the payload.  
   If the sys_id of the probe record does not match the value in the payload, try to determine the cause of the incorrect value.
**Zugehörige Tasks**   

* [Find the cause of a sensor error message](https://servicenow-prod.fluidtopics.net/HQkHscEhj4hL33gEpzw1qg "Use this procedure to identify a Discovery sensor error.")
* [Find the cause of a "No Sensor Defined" error message](https://servicenow-prod.fluidtopics.net/GiGpz1goT0a8Gkfp1VFHWA "Every active probe looks for a corresponding sensor to process the data that is collected by the probe. The \"No Sensors Defined\" message indicates that the corresponding sensor for the probe is missing or inactive.")
* [Fix the cause of a sensor error message](https://servicenow-prod.fluidtopics.net/DxGeudEm~8hC1l32cZzOCA "To fix a Discovery sensor error message, you must fix the JavaScript file containing the code that generated the error.")