---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-operations-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Health Log Analytics

# Health Log Analytics {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The ServiceNow®
Health Log Analytics application helps prevent IT issues before your users are affected. It helps you identify the root cause of an issue by enabling you to triage related logs and analyze the raw data.
Health Log Analytics collects raw log data streaming into your instance and structures textual data into key-value pairs. It detects meaningful patterns in the data, and when it discovers an anomaly, it sends an
event to the Event Management application.

Health Log Analytics is available in the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/application/06a71b1367e4130051c9027e2685ef1e/1.6.0?referer=/store/search?listingtype=allintegrations%253Bancillary_app%253Bcertified_apps%253Bcontent%253Bindustry_solution%253Boem%253Butility%253Btemplate&q=Patterns&sl=sh).

## Request apps on the Store {#hla-landing-page__id_nky_fjs_ncc}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).{#hla-landing-page__inline-send-to-store}

## Get started {#hla-landing-page__cf-app-landing-get-started}

|-|-|
| [ExploreExplore Health Log Analytics workflow, architecture, and high-level tasks.](https://servicenow-prod.fluidtopics.net/bkSPANXydLmzfQ7NnXcLiw "ServiceNow Health Log Analytics (HLA) predicts IT issues before they affect your users by collecting, analyzing, and correlating machine-generated log data in real time. It discovers anomalies and alerts you to potential issues.") | [ConfigureConfigure Health Log Analytics setup and configuration tasks.](https://servicenow-prod.fluidtopics.net/KcjAgTTLq1LWOWmVfnB_0Q "As an Administrator, set up and configure Health Log Analytics for Operators to use, and carry out administration tasks to ensure that the system runs efficiently.") |
| [RemediateInvestigate log data and take action to resolve the underlying issue.](https://servicenow-prod.fluidtopics.net/jak4qiZQueR3~VfhRvDe2Q "Analyze and resolve Log Analytics alerts by investigating log data and taking action to resolve the underlying issue.") | [ControlInfluence how HLA generates and prioritizes alerts and detects anomalies.](https://servicenow-prod.fluidtopics.net/qcsQpEC1xnppxSWnYbprNg "Influence how Health Log Analytics generates and prioritizes alerts and identifies anomalies. Use alert filters to reduce noise from unimportant issues.") |
| [System features and health alertsView system features and core components with related system health alerts.](https://servicenow-prod.fluidtopics.net/TcFmftYNMx1JMJ49BEMGjQ "View all Health Log Analytics system features that your admin can activate or deactivate for you. In addition, you can view a model of the Health Log Analytics core components and the system health alerts that affect them.") | [Analytics and reportsGain insights into the number of issues predicted before users were affected and the money that was saved.](https://servicenow-prod.fluidtopics.net/REfRAbKNPAb_QQSmCK0y8g "Gain valuable insights into the number of IT issues predicted before your users were affected and the money it saved your organization by using Analytics and Reporting in Health Log Analytics.") |
| [ReferenceFind reference information about Health Log Analytics.](https://servicenow-prod.fluidtopics.net/BalVMPtW1~oNg3BopLWYjw "Reference topics provide additional information about the Health Log Analytics application.") |   |
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## Health Log Analytics licensing {#hla-landing-page__section_kcx_jjn_hcc}

The ServiceNow AI Platform® uses a licensing method where your organization is billed for using
Health Log Analytics, which is available as a separate license from ITOM AIOps. The ServiceNow Product Documentation doesn't provide information on prices, packaging, or other details determined by your organization customer contract. For general information about licensing and subscriptions, see [ITOM/OT SU Licensing and subscriptions](https://servicenow-prod.fluidtopics.net/pxDO1nxZKIujYYMT7vwIDQ "ServiceNow IT Operations Management (ITOM) licensing calculates and displays the usage of ITOM subscriptions based on subscription units.").

## Dependencies {#hla-landing-page__section_tqs_2ff_ccc}

For a list of Health Log Analytics plugin dependencies, see [Plugins or applications installed with ITOM AIOps](https://servicenow-prod.fluidtopics.net/77F6fXXw64~htXxNArb_hw "Tables that list the plugins or applications that are installed with ITOM AIOps applications. When you update your application, any newly required application dependencies are installed.").

## Troubleshoot and get help {#hla-landing-page__cf-app-landing-get-help}

* [Ask questions and explore other resources for in the ServiceNow Community](https://www.servicenow.com/community/)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now)
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