---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-operations-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Add resolution code and notes to an SRM incident

# Add resolution code and notes to an SRM incident {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Add a resolution code and notes to an incident when you have resolved the incident.

## Vorbereitungen

Role required: srm_manager, srm_responder, or srm_admin

## Prozedur

1. Navigate to WorkspacesService Operations Workspace.  
   You're taken to your SRM Home page.  
   Hinweis:  
   If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.
2. From the primary navigation, select Reliability tasks (![Reliability tasks icon]()). {#sr-add-incident-resolution-notes__select-reliability-tasks}
3. Open the incident.
4. In the Incident Details panel, select a Resolution code from the list menu.
5. Enter text in the Resolution notes text box.  
   The resolution notes are displayed in the Activity timeline panel.
6. Select Save.