--- sourceDocument: Australia IT Operations Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-operations-management Release : - australia ft:locale : - de-DE ft:publication_title : - Australia IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # ITOM AIOps for AIOps operators # ITOM AIOps for AIOps operators {#ariaid-title1} * Freigeben Version: Australia * * Aktualisiert 12. März 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer Learn how to operate networks efficiently, within operational and environmental limits. Detect alerts, analyze them, and take corrective action to maintain the health of your IT operations. The AIOps Experience app provides the following consolidated platform for managing alerts. * Event Management - Resolve health issues with alert aggregation and root cause analysis (RCA) for discovered services, application services, and automated alert groups. For more information, see [Event Management](https://servicenow-prod.fluidtopics.net/ZUCHCl9UolUw_cDu6NWAhw "ServiceNow Event Management is a robust application that helps keep your IT systems healthy by spotting problems quickly and fixing them. It collects events from different sources, figures out what's causing the issues, and converts them into alerts. These alerts are then analyzed, grouped, and acted upon to resolve issues and maintain system health."). * Service Reliability Management - Respond, collaborate, track, and self-remediate when working on alerts and incidents. For more information, see [Service Reliability Management](https://servicenow-prod.fluidtopics.net/q4T7viRl9E9HurG~EwoP7w "Service Reliability Management (SRM) helps your organization respond, collaborate, track, and self-remediate when working on alerts and incidents. SRM is available when you have both ITSM Standard and ITOM Operator Professional subscriptions."). * CSDM - Maintain optimal IT operations by standardizing data models and processes. For more information, see [Applying the CSDM guidelines to ITOM AIOps](https://servicenow-prod.fluidtopics.net/nEL_0a2OWpjBSanKSnEN5A "ITOM AIOps helps you track and maintain the health of services in your organization. ITOM AIOps CSDM reference serves as a foundational blueprint for maintaining optimal IT operations by standardizing data models and processes. The main goal is to help you understand the two main capabilities that work together within the CSDM framework."). * Express List - Identify health issues across the datacenter on the Service Operations Workspace. Efficiently monitor systems and services, resolve alerts, evaluate the alert impact, track issues, and report incidents. For more information, see [Express List in the Service Operations Workspace for ITOM](https://servicenow-prod.fluidtopics.net/vWP5n4vciu88UvkwnR_C0g "The ServiceNow Event Management Express List feature helps you identify health issues across the datacenter on the Service Operations Workspace. It provides a list of quick information on alerts so you can more efficiently monitor systems and services,​ resolve alerts, evaluate the alert impact,​ track issues, and report incidents."). * AIOps dashboards - View comprehensive visualizations of critical operational data. You can monitor key performance indicators (KPIs), track service health, and gain valuable context on the overall IT environment. The dashboards provide actionable insights that facilitate proactive responses to potential issues. For more information, see [AIOps Dashboards in Service Operations Workspace for ITOM](https://servicenow-prod.fluidtopics.net/Xdmf9bxiL_MOP3X2gG3gig "The AIOps dashboards offer comprehensive visualizations of critical operational data. You can monitor key performance indicators (KPIs), track service health, and gain valuable context on the overall IT environment. These dashboards provide actionable insights that facilitate proactive responses to potential issues."). * Health Log Analytics - View log data, alerts, and error rate information on the Health Log Analytics operational dashboard to identify the root cause of an issue. Thereby enabling you to triage-related logs and analyze the raw data to help prevent IT issues before your users are affected. For more information, see [Log Analytics in Service Operations Workspace for ITOM](https://servicenow-prod.fluidtopics.net/OvlLLdZVhEAS_DmzbWNG6Q "View and address the alerts that Health Log Analytics generates in the Service Operations Workspace."). * Now Assist - Investigate the alert more effectively with an alert analysis using generative AI. The alert analyses include a human-readable brief of the alert and technical information. For more information, see [View an alert analysis by Now Assist in Express List](https://servicenow-prod.fluidtopics.net/PkVUQ~8nDN2OH~UyViCZkQ "View an alert analysis created by Now Assist using generative AI. Alert analyses include a human-readable brief of the alert and technical information to help you investigate the alert more effectively."). * Agent Client Collector Monitoring - Monitor your service availability, examine the health and performance of your environment, and verify that your infrastructure and its applications are running properly. For more information, see [Agent Client Collector Monitoring](https://servicenow-prod.fluidtopics.net/TEbdBIr5LZmv6FdkQ5e_3Q "Agent Client Collector Monitoring enables you to monitor your service availability, examine the health and performance of your environment, and ensure that your infrastructure and its applications are running properly."). * IT Operations Management (ITOM) Optimization - Provide automation for the cloud workflows used to manage the cloud resources throughout their life cycle. For more information, see [ITOM Optimization](https://servicenow-prod.fluidtopics.net/XOKjk4AWDnD7gj9AQ8hcuw "The IT Operations Management (ITOM) Optimization application provides automation for the cloud workflows used to manage the cloud resources throughout their life cycle. It enables certified and enterprise-compliant cloud deployment, cost visibility, and other cloud management processes."). {#aiops-operators-health__ul_ugw_kqq_bbc} **Zugehörige Konzepte** * [AIOps Dashboards in Service Operations Workspace for ITOM](https://servicenow-prod.fluidtopics.net/Xdmf9bxiL_MOP3X2gG3gig "The AIOps dashboards offer comprehensive visualizations of critical operational data. You can monitor key performance indicators (KPIs), track service health, and gain valuable context on the overall IT environment. These dashboards provide actionable insights that facilitate proactive responses to potential issues.") **Zugehörige Verweise** * [Service Operations Workspace for ITOM](https://servicenow-prod.fluidtopics.net/Qpu6qL7gnm3QhUPrIdtNrg "ServiceNow Service Operations Workspace (SOW) is a configurable workspace designed to streamline IT Operations Management (ITOM) workflows, offering a unified experience for multiple IT operational processes. Configurable and user-friendly, it consolidates various tasks into a single interface, allowing seamless navigation and easy access to tools and information.")