---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-operations-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Edit observability chart data

# Edit observability data charts on Service Observability dashboard templates {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 Minuten Lesedauer

Edit Service Observability dashboard templates to view different observability vendor metrics on the Overview or Observability tabs' charts. Metrics are scoped to the selected service.

## Warum und wann dieser Vorgang ausgeführt wird

When you edit or add an observability chart on a dashboard, you use the Edit data source page of Platform Analytics to create a query. You use the built-in query editor for simple metric queries and the Advanced mode to
create more substantial queries or to paste a query copied from a chart from your observability vendor instance.

When creating an observability chart, you can use the query builder to create simple queries or use the advanced mode to create more substantial queries.

Use simple queries to return metrics associated with services, hosts, and databases. The returned metrics are aggregated across the time window set by the user.

Use advanced query mode to cut and paste queries from existing observability charts into Service Observability. For most observability vendors, you can simply copy a query from an existing chart in your observability instance.

Both query types support [template variables](https://servicenow-prod.fluidtopics.net/ViNuiIGgK9yzai04qF8ztQ "Understand the template variables that you can use in your queries when editing Service Observability dashboards and charts.") that let you use the same query to return metrics for multiple entity instances.

## Vorbereitungen

Role required: sn_sow_svcobs.admin

## Prozedur

1. Navigate to WorkspacesService Operations Workspace and then navigate to a service record.  
   You can access a service record from these pages in the SOW:
   * Services list: Choose a service from the list.
   * Service dashboard: Choose a service in the dashboard and select Service Details.
   * List: Navigate to Application ServicesServices and select a service.
   * Express list alert: Select a service from the Impacted services column.
   {#edit-service-observability-dashboards__ul_k1f_vt1_zdc}  
   The Service Details page opens and the Overview tab is displayed.
   If charts are displaying error messages, see [Chart error states](https://servicenow-prod.fluidtopics.net/XTiVe7nf04w6yQys7031uw "Understand the different error states that the charts in Service Observability might display and how to fix them.").
2. Open the template in editing mode.
   * If you're editing a certified template, select Duplicate.
   * If you're editing a custom template, select Edit.

   Hinweis:  
   Duplicating a certified template keeps you from overwriting it and also lets you reinstall it.
   The new dashboard is titled with the words <kbd class="ph userinput">- Copy</kbd> appended. Use the pencil icon to change the dashboard name.
3. To do basic editing, such as rearranging, resizing, or deleting charts, follow the instructions for [Edit in-line Platform Analytics dashboard elements](https://www.servicenow.com/docs/access?context=edit-db-elements-in-ac&version=australia&pubname=australia-now-intelligence&ft:locale=en-US).
4. To add a vendor query for a new chart, follow these steps:
   1. In Edit mode, select Add new element and choose Data visualizationNew visualization.
   2. In the Configuration panel, select <kbd class="ph userinput">Line</kbd> for Visualization type and choose Add data source.
   3. In the Add data source page, open Service Observability in the navigation panel and select your observability vendor.  
      Be sure to select the same vendor used on the template you're editing.
   4. Enter a query in the Metric card.  
      Use the query builder to edit a simple vendor-specific query.

      To copy a full query from your vendor chart, activate the Advanced switch and paste in a query from your vendor chart.

      For AWS and Azure, instead of entering a query in advanced mode, you can import selected charts from an existing dashboard. Select Import from AWS/Azure Dashboard. Select a
      data source name, then select a dashboard and from the list of charts, select the one to import, then select Import query. The query for the chart is pasted into the Query box.

      Use [template variables](https://servicenow-prod.fluidtopics.net/ViNuiIGgK9yzai04qF8ztQ "Understand the template variables that you can use in your queries when editing Service Observability dashboards and charts.") to replace any hard-coded entities or time periods to have the query return results that match both the service and time period
      selected in the UI.  
      Hinweis:  
      Use the Docs link to refer to the vendor-specific documentation for help with creating the query.
   5. To preview your query, select Run and then choose a service and entity.
   6. When satisfied with your query, select Add this source to add the chart to the template.
   {#edit-service-observability-dashboards__substeps_rnj_typ_s2c}
5. To edit an existing query, follow these steps.
   1. In Edit mode, select the chart to edit.
   2. In the Data sources section of the Configuration panel, use the More actions menu to select Edit.
   3. In the Edit data source page, edit the query in the Metric card.  
      Use the query builder to create a simple vendor-specific query.

      To copy a full query from your vendor chart, activate the Advanced switch and paste in a query from your vendor chart.

      For AWS and Azure, instead of entering a query in advanced mode, you can import selected charts from an existing dashboard. Select Import from AWS/Azure Dashboard. Select a
      data source name, then select a dashboard and from the list of charts, select the one to import, then select Import query. The query for the chart is pasted into the Query box.  
      Use [template variables](https://servicenow-prod.fluidtopics.net/ViNuiIGgK9yzai04qF8ztQ "Understand the template variables that you can use in your queries when editing Service Observability dashboards and charts.") to replace any hard-coded entities or time periods.  
      Hinweis:  
      Use the Docs link to refer to the vendor-specific documentation for help with creating the query.
   4. To preview your query, select a service and an entity and select Run.
   5. When satisfied with your query, select Apply to add the chart to the template.
   {#edit-service-observability-dashboards__substeps_c5w_fcq_s2c}
6. When done customizing, select Save and then Exit editing mode.
7. To return the template to the default (Certified) version, use the More actions menu to select Return to certified.