---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-operations-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Observability tab

# Prometheus Observability tab for Service Observability {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Dashboard and charts on the Prometheus Observability tab of the Service Details page in the SOW.

## Application dashboard {#prometheus-observability-tab-for-service-observability__section_oww_r53_zdc}

This dashboard displays performance metrics for the selected service.  
Hinweis:  
If the dashboards have been customized, they might not reflect the information shown on this page.  
{#prometheus-observability-tab-for-service-observability__table_avw_x53_zdc__entry__3}

| Chart | Description | Data source |
|-|-|-|
| Request Rate | Aggregate rate of transactions through the service, per second. | Prometheus |
| Error % | Percent of transactions that have an error. | Prometheus |
| Average Response Time | Aggregate duration of transactions through the service, in seconds. | Prometheus |
| Throughput | Count of successful transactions, per second. | Prometheus |
| Active Requests | Count of current in-flight requests to the service. | Prometheus |
| Response Time (95th Percentile) | 95th percentile response time for HTTP requests, in seconds. | Prometheus |
| Average Request Size | Average size of requests to the service, in bytes. | Prometheus |
| Average Response Size | Average size of responses from the service, in bytes. | Prometheus |
[Tabelle : 1. Service KPIs]

{#prometheus-observability-tab-for-service-observability__table_avw_x53_zdc}

## Compute dashboard {#prometheus-observability-tab-for-service-observability__section_bgh_vw3_zdc}

This dashboard displays metrics for hosts related to the service.  
{#prometheus-observability-tab-for-service-observability__table_vsv_zw3_zdc__entry__3}

| Chart | Description | Data source |
|-|-|-|
| CPU utilization | Percent of the host processing power being consumed. | Prometheus |
| Memory utilization | Percent of memory the host is using. | Prometheus |
| Disk utilization | Percent of the host disk being used. | Prometheus |
| All Active Servers | Information for all servers the service is actively using. Select a host link to view more detailed information. | CMDB |
| All Active VM Instances | Information for all virtual machines the service is actively using. Select a host link to view more detailed information. | CMDB |
[Tabelle : 2. Host]

{#prometheus-observability-tab-for-service-observability__table_vsv_zw3_zdc}

## Database dashboards {#prometheus-observability-tab-for-service-observability__xyz}

These dashboards display metrics for databases related to the service.  
{#prometheus-observability-tab-for-service-observability__table_e1h_1cg_d2c__entry__3}

| Chart | Description | Data source |
|-|-|-|
| Thread Utilization % | Percent of the database's threads being consumed. | Prometheus |
| Queries Per Second | Number of queries made to the database by the service, per second. | Prometheus |
| InnoDB Memory % | Percent of InnoDB buffer pool being consumed. | Prometheus |
| Active Connections | Number of connections to the database. | Prometheus |
| Aborted Connections | Rate of aborted connections. | Prometheus |
| Uptime | Average number of hours the database has been available. | Prometheus |
| Inbound Network Traffic | Number of bytes per second of inbound traffic to the database. | Prometheus |
| Outbound Network Traffic | Number of bytes per second of outbound traffic to the database. | Prometheus |
| Slow Queries | Rate of slow queries detected by MySQL, per second. | Prometheus |
| All MySQL Instances | Information for all databases the service is actively using. Select a database link to view more detailed information. | CMDB |
[Tabelle : 3. MySQL]

{#prometheus-observability-tab-for-service-observability__table_e1h_1cg_d2c}  
{#prometheus-observability-tab-for-service-observability__table_i2b_ncg_d2c__entry__3}

| Chart | Description | Data source |
|-|-|-|
| Active Sessions | Count of sessions currently active. | Prometheus |
| Idle Sessions | Count of idle sessions. | Prometheus |
| Committed Transactions | Total committed transactions since server start. | Prometheus |
| Failed Transactions | Total rolled back transactions since server start. | Prometheus |
| Deadlocks | Total deadlocks detected since server start. | Prometheus |
| Locks Count | Current count of locks given out by the database. | Prometheus |
| Cache Hit Ratio | Percentage of database requests that can be served by the cache. | Prometheus |
| All PostgreSQL Instances | Information of all databases the service is actively using. Select a database link to view more detailed information. | CMDB |
[Tabelle : 4. PostgreSQL]

{#prometheus-observability-tab-for-service-observability__table_i2b_ncg_d2c}