---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-operations-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Troubleshoot synthetic monitors

# Troubleshoot synthetic monitors {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Read these topics to understand how to fix common issues in synthetic monitoring.
* **[Upgrade issues](https://servicenow-prod.fluidtopics.net/fy46rVa3ru08HRGGMZty_Q)**   
  What to do when monitors don't work after upgrading synthetic monitoring.
* **[OAuth issues](https://servicenow-prod.fluidtopics.net/t012LxUMCdi8Cxobq9uF~g)**   
  Learn how to fix OAuth token refresh issues.
* **[Impacted Service not appearing in alerts](https://servicenow-prod.fluidtopics.net/dEJxY8Flehafw7WReY9OJg)**   
  When a test fails for a monitor and you have configured an alert to trigger, the alert record should show the impacted service. There are a few reasons why this field might not be populated.
* **[Bulk monitor import issues](https://servicenow-prod.fluidtopics.net/3S9oxABlPAgfktx7NF0JGQ)**   
  Learn to fix issues that might occur when you create monitors in bulk.