Response Mappings

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Response Mapping is the mechanism CMP uses to write back all the events and operations into CMDB.

    Response Mapping mechanism

    CMP (Cloud Management Platform) is designed to actively engage with the cloud environment at various critical stages, including Discovery, Provisioning, Day-2 operations, and Lifecycle events. Throughout these processes, CMP is required to effectively record and store data within the Configuration Management Database (CMDB). This data could encompass diverse information ranging from system states to comprehensive sets of data.

    To achieve this, CMP leverages its Response Processing mechanism to ensure the seamless and accurate transfer of data back into the CMDB.

    Features of Response Mapping

    • Maps external data format into ServiceNow format for IRE consumption.
    • Supports simple, complex, scripted, binding and relationship mappings.
    • Significant to add new/change mappings.
    • Performant, used in CMP for the past few releases.

    See https://www.servicenow.com/community/itom-articles/cmp-using-response-mapping-how-to-populate-cmdb-using-cmp/ta-p/2323213 to learn more.