---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-operations-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# ACC-M use case

# Agent Client Collector Monitoring use case {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 Minuten Lesedauer

The Agent Client Collector Monitoring (ACC-M) use case demonstrates how organizations can achieve unified monitoring across hybrid IT environments.

## Use case overview {#acc-monitoring-use-case__section_m35_y5p_ycc}

Many enterprises today operate in a hybrid IT environment, where some resources are hosted on-premises, while others reside in the cloud. This complexity often leads to fragmented monitoring, making it difficult to obtain a unified
view of IT service health. Agent Client Collector Monitoring (ACC-M) bridges this gap by providing a comprehensive and converged picture of the organization's services, regardless of where they're hosted. ACC-M is a lightweight monitoring
solution that integrates seamlessly into its existing ServiceNow platform.

## Challenge {#acc-monitoring-use-case__section_qg5_1vp_ycc}

An IT operations team struggled to cohesively monitor service health, due to the disparate nature of its infrastructure. On-premises resources, such as databases and ERP systems, were monitored using traditional methods, while cloud services had separate monitoring tools. This fragmentation resulted in:

* A lack of real-time visibility into overall service health.
* Delayed issue identification and troubleshooting.
* Multiple monitoring dashboards, increasing complexity for the IT team.
* Difficulty in correlating on-premises and cloud alerts, leading to inefficiencies.
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## Solution {#acc-monitoring-use-case__section_ut3_5vp_ycc}

ACC-M enables real-time, unified visibility across a hybrid IT environment. It improves operational efficiency, reduces downtime, and creates a more resilient IT infrastructure capable of supporting both on-premises and cloud-based
services.

ACC-M streamlines the monitoring of on-premises and cloud resources into a single, unified display by offering the following solutions:  
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| Solution | Description | Outcome |
|-|-|-|
| Unified monitoring across environments | ACC-M collects health metrics, performance data, and alert statuses from both on-premises and cloud infrastructure components. ACC-M uses lightweight agents installed on servers, VMs, and cloud resources to gather relevant data, providing: * CPU and memory utilization for on-premises servers. * Network performance metrics. * Availability and performance metrics for cloud services, such as databases and storage. {#acc-monitoring-use-case__ul_jp5_hxq_ycc} | Improved response: With a unified view of all resources, the IT operations team can quickly identify where issues are occurring and prioritize them based on overall service impact, reducing their mean-time-to-resolution (MTTR). |
| Converged health view | ACC-M provides the company's IT team with a converged health dashboard within the ServiceNow platform, providing: * A unified view of both on-premises and cloud resources. * Real-time updates on service health, ensuring that hybrid services are monitored together and not in isolation. * Integrated insights into service dependencies, correlating incidents that impact both on-premises and cloud systems. {#acc-monitoring-use-case__ul_txb_z1w_ycc} | Proactive monitoring and maintenance: ACC-M's real-time health metrics enable proactive monitoring of services, avoiding outages by identifying and resolving issues before they escalate. |
| Hybrid Alerting and Automation | ACC-M enables setting up automated alerts for both on-premises and cloud environments, streamlining their incident response processes. When a service in the hybrid environment experiences an issue, ACC-M does the following: * Automatically generates alerts with enriched context, identifying whether the issue originated from the on-premises infrastructure or cloud services. * Triggers automated workflows for remediation based on the alert type, reducing manual intervention. {#acc-monitoring-use-case__ul_mpq_2bw_ycc} | Operational efficiency: The convergence of on-premises and cloud monitoring into a single platform eliminates the need for multiple monitoring tools. This reduces complexity and frees IT resources to focus on more strategic tasks. |
| Service Health Visualization | Using the ServiceNow Service Map enables visualizing how services are performing across the entire hybrid infrastructure. ACC-M feeds this with continuous, real-time data, helping the IT team do the following: * Track dependencies between on-premises and cloud services. * Identify potential points of failure before they impact the business. * See at a glance which services are healthy, degraded, or at risk, wherever they're hosted. {#acc-monitoring-use-case__ul_agj_jbw_ycc} | Enhanced Business Continuity: With a full view of the hybrid infrastructure health, IT can ensure that critical business services are up and running, improving overall business continuity. |
[Tabelle : 1. Solutions implemented by ACC-M]

{#acc-monitoring-use-case__table_n2d_wwq_ycc}