---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-operations-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Convert manual services to application services using API

# Convert manual services to application services using API {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

You can use a JavaScript API to convert existing manual services to application services. Event Management can use application services to
monitor service performance and identify health issues.
Manual services are no longer supported and this service type, as well as discovered services, have been replaced by application services. Any existing manual services must be converted to application services. Ensure that any automation of manual services (such as business rules or scheduled jobs) have been built and tested before converting to application services.  
Hinweis:  
Manual services are static and retain their original structure after conversion to application services. To update imported manual services with the existing CMDB state, either populate the original manual services to ensure that all CIs are assigned to the correct service, or run the update with CMDB changes option after the conversion.  
During the conversion process:

* The manual service record is moved from the Manual Services \[cmdb_ci_service_manual\] table to the Mapped Application Service \[cmdb_ci_service_discovered\] table by changing the record class.
* All the original manual service attributes, such as, name, owner, and operational status, are retained in the application services.
* The configuration items (CIs) of the manual service are retained in the application services after the conversion.
* The system queries the CMDB for the latest CI changes and applies CI impact rules.

{#convert-manual-to-application-service__ul_os3_3t3_tcb} The maximum number of CI connections added to application services during this operation is controlled by the [sa.service.max_ci_service_population](https://www.servicenow.com/docs/access?context=components-installed-app-services&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) property. By default, the value is 1,000 (one thousand connections). Increasing the number of CI connections may cause performance issues. To adjust the maximum number of added CI connections, add the sa.service.max_ci_service_population property, as described in [Add a system property](https://www.servicenow.com/docs/access?context=t_AddAPropertyUsingSysPropsList&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

Attempting to process more CIs than the value specified in the sa.service.max_ci_service_population property causes the operation to fail.

Run the conversion process in small chunks of approximately 10 at a time, to make it easier
to pinpoint the problematic service in the event of a conversion problem.  
Application services do not support these CI types:

* cmdb_ci_endpoint
* cmdb_ci_translation_rule
* cmdb_ci_config_file
* cmdb_ci_qualifier
* cmdb_ci_application_cluster

{#convert-manual-to-application-service__ul_jqt_ftx_mdb} If the preceding CI types are used in the manual service that you want to convert, the conversion fails. CIs of this type should be removed before conversion. They can be replaced by adding new CIs to the application services after conversion.

If your ServiceNow instance uses
domain separation, the conversion fails if CIs from multiple domains are in the same
service. Replace or remove relevant CIs before conversion. The converted application services
contains only CIs assigned to the same domain as the application services.

The JavaScript API is:  

    BusinessServiceManager.migrateManualToApplicationService(String service_id)

{#convert-manual-to-application-service__table_dml_r31_4t__entry__3}

| Name | Type | Description |
|-|-|-|
| service_id | String | sys_id of the manual service to be converted |
[Tabelle : 1. Parameters]

{#convert-manual-to-application-service__table_dml_r31_4t} {#convert-manual-to-application-service__table_eml_r31_4t__entry__2}

| Type | Description |
|-|-|
| Boolean | `true` for a successful conversion, `false` for a conversion that failed |
[Tabelle : 2. Returns]

{#convert-manual-to-application-service__table_eml_r31_4t}  
Where the `sys_id` of an existing manual service is <kbd class="ph userinput">451047c6c0a8016400de0ae6df9b9d76</kbd>, run the following API to convert it to an application services:

    var bsManager = new SNC.BusinessServiceManager();
    var res = bsManager.migrateManualToApplicationService("451047c6c0a8016400de0ae6df9b9d76");

**Zugehörige Informationen**   

* [BusinessServiceManager - Global](https://www.servicenow.com/docs/access?context=BusinessServiceManagerAPI&version=australia&pubname=australia-api-reference&ft:locale=en-US)