---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-operations-management

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    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

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workflow :

    - Technology


---

# Integrate ThousandEyes with basic authentication

# Integrate ThousandEyes with basic authentication {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 30. Juni 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Integrate ThousandEyes with Event Management by adding a webhook in the ThousandEyes platform.

## Vorbereitungen

Ensure that the Event Management Connectors (sn_em_connector) plugin is installed on the ServiceNow AI Platform instance.

Discovery for ThousandEyes services is not supported, so you must create a CI manually in the ServiceNow instance for event binding to work.

Role required: evt_mgmt_admin

## Warum und wann dieser Vorgang ausgeführt wird

Configure the Event Management environment for the collection of events from ThousandEyes by authenticating ThousandEyes as a data source. In your ThousandEyes platform, set your ServiceNow AI Platform instance as a rest endpoint using a webhook.

## Prozedur

1. In the ServiceNow instance, complete the following steps to create a CI.
   1. From the navigation bar, navigate to AllConfigurationCI Class Manager.
   2. Click Hierarchy and search for <kbd class="ph userinput">HTTP(S) Endpoint</kbd>.
   3. Select CI List and create a new CI.
   {#thousandeyes-events-webhook__substeps_rtr_crf_1rb}
2. In the ThousandEyes platform, create a notification destination.
   1. From the navigation bar, navigate to AlertsAlert Rules.
   2. Click on any existing alert rule and select the Notification tab.
   3. Select Edit Webhook and enter the following information.  
      {#thousandeyes-events-webhook__table_mb4_fwf_1rb__entry__2}

      | Field | Description |
      |-|-|
      | Name | Enter a name for the webhook. |
      | URL | Provide the webhook URL. Hinweis: The default format of the URL to push events from ThousandEyes to the ServiceNow instance is `https://<instance-name>.service-now.com/api/sn_em_connector/em/inbound_event?source=thousandeyes`. |
      | Auth Type | Select Basic. |
      [Tabelle : 1. Edit Webhooks]

      {#thousandeyes-events-webhook__table_mb4_fwf_1rb}
   4. Click Add New Webhook.
   {#thousandeyes-events-webhook__substeps_jr1_msf_1rb}
{#thousandeyes-events-webhook__steps_aj1_5tt_sbc}

## Ergebnisse

The default severity for the ThousandEyes alert is Major -2, which can be changed in the Push Connector Configuration section of Push ConnectorsThousandEyes Push Connector. The valid values of severity are 1- Critical, 2- Major, 3- Minor, 4- Warning, and 5- Info.

The default timezone of the ThousandEyes alert is GMT, if you want to send the alert in a different timezone, it can be changed in the Push Connector Configuration section of Push ConnectorsThousandEyes Push Connector. The valid value format is GMT+01:00, GMT+02:00, GMT-05:30, GMT-02:00, etc.