---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-operations-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Configure fields for escalation triggers

# Configure fields for escalation triggers {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Configure additional fields for on-call escalation triggers in Service Reliability Management (SRM).

## Vorbereitungen

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

Configure additional fields that teams can use when setting up escalation triggers. By default, escalation triggers run only when the Assignment group field changes. Completing the following procedure makes other fields
available, giving teams more flexibility and helping them respond to issues quickly.

## Prozedur

1. Navigate to AllOn-Call SchedulingAdministrationTrigger Rule Table Config.
2. Select em_alert or incident to configure additional trigger fields for alerts or incidents.
3. In Trigger condition fields, add fields from the following table.  
   Hinweis:  
   Selecting fields not listed in the table might cause performance issues.

   | Table | Supported fields |
   | em_alert | * Assigned to * Flap count * Flap last state * Initial event generation time * Last event generation time * Number of Work Notes * Overall Event Count {#srm-configure-trigger-fields__ul_ph4_52w_3hc} |
   | incident | * Assigned to * Category * Escalation * Impact * Reopen count * State * Urgency {#srm-configure-trigger-fields__ul_sf3_v2w_3hc} |
   |-|-|

   {#srm-configure-trigger-fields__choicetable_uxy_qdw_3hc}
4. Select Update to save your changes.  
   The selected fields now appear as options for teams configuring escalation triggers.

## Nächste Maßnahme

To set up an escalation trigger, see [Create an escalation trigger for an SRM team](https://servicenow-prod.fluidtopics.net/78MuUPFbVZ_EzrK7VQzLPQ "To address issues promptly, define the conditions that trigger a team's escalation policy in Service Reliability Management (SRM).").
**Vorheriges Thema:** [Approve a change request for SRM](https://servicenow-prod.fluidtopics.net/MBWDK9tKNAL6gqluWXlicA "Approve a service change request in Service Reliability Management (SRM) to allow the requested action to proceed.")  
**Nächstes Thema:** [Configure Twilio to send notifications in SRM](https://servicenow-prod.fluidtopics.net/ZxqFmxYSOqc~JfkCD5u6eQ "Connect your Service Reliability Management (SRM) instance and Twilio account to send notifications to teams.")