---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-operations-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Run actions to resolve alert issues in Service Operations Workspace for ITOM

# Run actions to resolve alert issues in Service Operations Workspace for ITOM {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Resolve the underlying issue of an alert by running predefined remediation tasks, ensuring faster issue resolution and ensuring consistent resolution.

## Vorbereitungen

Role required: evt_mgmt_operator

## Prozedur

1. Navigate to WorkspacesService Operations Workspace.
2. From the navigation bar, select the Express list icon ![]().
3. Select the alert number to open it.  
   The alert opens in a separate tab, displaying the Overview tab.
4. Select Launch playbook.
5. Select the Playbook tab.  
   The Run remediation card displays the available remediation actions. Abbildung : 1. Playbook tab
6. Select the tile corresponding to the action you want to run.  
   The selected action appears on the Alert executions card.
{#run-alert-remediation__steps_wrt_cwm_mtb}

## Ergebnisse

When the action is complete, it appears in the Completed card underneath the Alert remediation section.