---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-operations-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# View log data for an alert

# View log data for an alert in Health Log Analytics {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

View a chart of the frequency of anomalous log lines and the associated log data on the Log Viewer.

## Vorbereitungen

Role required: evt_mgmt_operator, or evt_mgmt_admin  
Wichtig:  
From the Vancouver release onward, the Operator Workspace is deprecated and replaced with Service Operations Workspace. For the new procedure, see the corresponding topic in the Service Operations Workspace for ITOM documentation: [View log data for an alert in Health Log Analytics](https://servicenow-prod.fluidtopics.net/E_E4TvvWbZZN6b4jzcBezA "View a chart of the frequency of anomalous log lines and the associated log data on the Log Viewer.").

## Prozedur

1. Open the Log Viewer tab using one of the following methods:
   * In the Agent Workspace, select the Log Viewer icon (![Log Viewer icon]()).
   * While viewing log entries for an alert on the Surrounding logs tab, select Log Viewer.
   * Navigate to Health Log AnalyticsLog Viewer.
   {#hla-op-logs-log-viewer__choices_tg5_srl_hnb}
2. **Wahlweise:** Personalize the displayed data and how it is presented on the Log Viewer.  
   * [Filter the search results](https://servicenow-prod.fluidtopics.net/yML0Z3Yr4mVWash96LkVjQ "Apply filters on the Log Viewer to show only your desired data.") to show only the data you want to view.
   * [Customize the Log viewer display](https://servicenow-prod.fluidtopics.net/gah0gvnAxDBMvYKNIeLXhA "Add or remove columns in the Log Viewer table to show only the data you want to view.") by adding or removing columns.

   {#hla-op-logs-log-viewer__ul_jlg_txx_xpb}


   These features are supported in the Health Log Analytics application, Version 20.0.11 - July 2021, and the Health Log Analytics Viewer application, Version 20.0.4 - July 2021, available from the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).
3. Analyze log-based anomalies and added context to help you achieve faster mean time to repair (MTTR).  
   For example, say you find a log line with errors found in a configuration file. On the Anomaly card, a sudden spike on the chart indicates where the configuration file is generating the errors. You can view additional key-value pairs extracted from the logs on the Meaningful log properties card and find the affected service instances on the Impacted services card. For more information, see [Information on the Overview tab for a Component-based alert](https://servicenow-prod.fluidtopics.net/42EZH2t6mS084ZFyjq6sUA "The alert Overview tab in Health Log Analytics helps you understand Component-based alerts."). For greater context, you may want to investigate the [logs that surround the anomaly](https://servicenow-prod.fluidtopics.net/uW7dSm2MiHpmIH~Sxqr7aw "When Health Log Analytics identifies an anomaly, viewing the logs that surround the anomaly provides clues about the state of faulting systems. This information can help you narrow down the root cause of an alert."), locate the configuration file, and find the time frame where the issues occurred.
{#hla-op-logs-log-viewer__steps_xqd_k5c_2qb}

## Nächste Maßnahme

Use additional features on the Log Viewer to refine your search or define alerts.

* Modify the search query to fine-tune the search and save useful searches. See [Define, save, and share a search of log data in Health Log Analytics](https://servicenow-prod.fluidtopics.net/iOxC2d1egh7Mecad~BMlvw "Define, save, and share searches of log data to help determine the causes of Log Analytics alerts.") for instructions.
* If you discover important relationships in the log data, select Define alert to define the kind of alert that should be triggered by the data. See [Add a Log Analytics alert rule in Health Log Analytics](https://servicenow-prod.fluidtopics.net/lilIaSiwF42ygo6l~9rbZg "Define a Log Analytics alert rule when you encounter log data that should generate an alert. The alert rule generates an alert for a specified metric with a threshold that you specify and sets the properties of the generated alert.") for instructions.
{#hla-op-logs-log-viewer__ul_hx2_btk_1qb}
**Zugehörige Konzepte**   

* [Reviewing the logs that are connected with an alert on the Log Viewer in Health Log Analytics](https://servicenow-prod.fluidtopics.net/~KZgCI02ygNerk6YUa8png "The Log Viewer tab lets you browse the logs for an alert by timestamp or time range, and visualize anomaly frequency within a specific time period. Customizing the displayed data and adjusting time filters enables you to better understand the framework in which the anomaly occurred, helping you find the root cause faster.")