---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-operations-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Use agentic AI

# Use agentic AI in Now Assist for ITOM {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Use the IT Operations Management (ITOM) agentic workflows to complete tasks autonomously.  
{#now-assist-itom-ai-agent-workflows__table_n5f_g4v_v2c__entry__3}

| Agentic workflow name | Description | Available AI agents |
|-|-|-|
| Triage and analyze alerts | Triages alerts by updating assignments, analyzing alerts, detecting recurring patterns, and differentiating between noise and real alerts. | * Alert handling AI Agent * Alert analysis AI agent * Alert history analysis AI agent * Related incidents analysis AI agent * Alert verification AI agent {#now-assist-itom-ai-agent-workflows__ul_kfw_j4v_v2c} |
| Agent Client Collector (ACC) Diagnostic Workflow | Displays error analysis created by Now Assist using generative AI. Error analyses enable asking questions on a specific agent's error or error code. | Agent Client Collector (ACC) Diagnostic |
| Analyze alert impact | Investigates an alert and gives you the context that you need to respond efficiently. | * Alert impact summary AI agent * Alert information retrieval AI agent * Dynatrace analysis AI agent * Dynatrace MCP server agent * Kentik analysis AI agent * New Relic analysis AI agent * Splunk MCP AI agent {#now-assist-itom-ai-agent-workflows__ul_ft1_xsx_x2c} |
| Analyze potential impact | Analyzes the potential impact of a change request on relevant servers and suggested services. | Analyze Potential Impact |
| TLS Certificate renewal | View all certificates about to expire and renew then automatically all at once. |   |
| Alert grouping recommendations | Provides tag-based group recommendations for selected alerts. | Alert grouping recommendations AI agent |
| Manage alerts autonomously | Investigates alerts, summarizes alert-related reports, and stores structured insights with key findings in the AI Agent Insight table. | Manage alerts AI agent |
| Generate service level objectives (SLOs) | Analyzes incidents, alerts, and outages to create SLOs in Service Reliability Management. | SLO creator agent |
[Tabelle : 1. Available agentic workflows for ITOM AI agent collection]

{#now-assist-itom-ai-agent-workflows__table_n5f_g4v_v2c}  
Wichtig:  
By default, all agentic workflows and AI agent records are read only.  
Wichtig:  
Some Now Assist skills, agents, and agentic workflows are turned on by default. For more information, see [Now Assist skills, agents, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

## AI model providers {#now-assist-itom-ai-agent-workflows__section_ry2_ykc_jgc}

You can use Now LLM Service, Now LLM Long Term Stable models (LTS), Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all Now Assist skills and AI agents. Use the Configuration Controls in [AI Control Tower](https://www.servicenow.com/docs/access?context=ai-model-providers&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) to define which options are available, then set the skill-level preferences in the [Now Assist Admin console](https://www.servicenow.com/docs/access?context=manage-large-language-models&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see [Large language models on the ServiceNow AI Platform®](https://www.servicenow.com/docs/access?context=exploring-large-language-models&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

## Security {#now-assist-itom-ai-agent-workflows__section_tdp_jrc_jgc}

Enable security settings to run AI agents and agentic workflows using Access Control Lists (ACLs) and user identities. You can configure and manage the ACLs in AI Agent Studio. See [Implement access control in Now Assist AI agents](https://www.servicenow.com/docs/access?context=aia-security-implementation&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) for more information.

## Installed agents {#now-assist-itom-ai-agent-workflows__section_pgq_zkc_jgc}

There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available to you, see [Find AI agents](https://www.servicenow.com/docs/access?context=find-ai-agents&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
Visit the following links to learn about the Now Assist for ITOM agentic workflows.