---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-operations-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Install the Now Assist for IT Operations Management (ITOM) plugin

# Install the Now Assist for IT Operations Management
(ITOM) plugin {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Install the ITOM plugin in the ServiceNow®
Now Assist feature.

## Vorbereitungen

Install the AIOps Experience \[sn_sow_aiops\] application from the ServiceNow Store. See [Install Service Operations Workspace for ITOM application](https://servicenow-prod.fluidtopics.net/m86g9dLNTZcsMgiyyOk3cg "You can install the AIOps Experience [sn_sow_aiops] application to get Service Operations Workspace for ITOM if you have the admin role.The application includes demo data and installs related ServiceNow Store applications if they are not already installed.") for more information.

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

Installing the ITOM plugin enables users to view alert analyses that
Now Assist plugins creates using to enable generative AI and agentic AI on your instance.

## Prozedur

1. Go to the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.
2. In the search bar, enter <kbd class="ph userinput">Now Assist for ITOM</kbd> and then select Search.
3. Select the Now Assist for ITOM widget and then select Get to make this application available for installation on your instance(s).
4. On your instance, navigate to AllSystem DefinitionPlugins.
5. Install the Now Assist Admin Console application.
   1. Search for Now Assist Admin Console.  
      The minimum required version is 2.1.1.
   2. Select Install.
   {#install-now-assist-itom__substeps_blc_tdv_t1c}
6. Install the Now Assist for ITOM application.
   1. Navigate to AllSystem DefinitionPlugins.
   2. Search for Now Assist for IT Operations Management (ITOM).
   3. Select Install.
   {#install-now-assist-itom__substeps_gdr_bgv_t1c}
7. Only on Australia Patch 3 and later: Install the Glide Virtual Agent plugin.
   1. Navigate to AllSystem DefinitionPlugins.
   2. Search for Glide Virtual Agent (com.glide.cs.chatbot).
   3. Select Install.
   {#install-now-assist-itom__substeps_yxt_mjx_1dc}
8. In the Now Assist skills for Technology features, activate the Alert Analysis skill to enable using Now Assist to generate alert analyses.  
   In addition, activate the Alert Investigation skill to enable using Now Assist to investigate past related incidents.
   1. Navigate to AllNow Assist AdminFeatures.
   2. Select Technology.
   3. On the Now Assist skills for Technology features page, select ITOM from the product drop-down list.
   4. Select View details.
   5. Find the Alert Analysis skill and select Turn on to activate it.
   6. Find and activate the Alert Investigation skill.
   {#install-now-assist-itom__substeps_ltr_hjv_t1c}
9. Only on Australia Patch 3 and later: Enable the AI Search application on your instance.
   1. Navigate to AllAI SearchAI Search Status.
   2. Trigger the automatic AI Search activation process on your instance by selecting Request AI Search.  
      Hinweis:  
      Enabling AI Search on your instance may take up to 24 hours.
   {#install-now-assist-itom__substeps_nvg_j3x_1dc}
{#install-now-assist-itom__steps_p5f_lwf_2bc}
**Zugehörige Tasks**   

* [View an alert analysis by Now Assist in Express List](https://servicenow-prod.fluidtopics.net/hIGt76AzkFIdAsICtuVFHA "View an alert analysis created by Now Assist using generative AI. Alert analyses include a human-readable brief of the alert and technical information to help you investigate the alert more effectively.")