---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-operations-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Add a KB article to an alert

# Add a KB article to a Log Analytics alert {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Add your own knowledge base (KB) article to an alert that was generated by Health Log Analytics. For example, you can provide additional information that might help to resolve the underlying issue. Health Log Analytics also uses your knowledge to enhance similar alerts.

## Vorbereitungen

Role required: evt_mgmt_operator or evt_mgmt_admin  
Wichtig:  
From the Vancouver release onward, the Operator Workspace is deprecated and replaced with Service Operations Workspace. For the new procedure, see the corresponding topic in the Service Operations Workspace for ITOM documentation: [Add a KB article to a Log Analytics alert](https://servicenow-prod.fluidtopics.net/gKef6mypr0hhw0jyi~KWtA "Add your own knowledge base (KB) article to an alert that was generated by Health Log Analytics. For example, you can provide additional information that might help to resolve the underlying issue.").

This feature is supported in the Health Log Analytics application, Version 22.0.12 - December 2021 and later, and the Health Log Analytics Viewer application, Version 21.0.0 - December 2021 and later. These applications are available from the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).

## Prozedur

1. Open a Log Analytics alert.  
   For more information, see [Start remediation of a Log Analytics alert from the Overview tab](https://servicenow-prod.fluidtopics.net/scaZOkYM~Hg1i0I_E_sF6g "Begin the remediation process of a Log Analytics alert from the alert Overview tab. This tab provides information on the alert, the log data associated with the anomalous behavior, CIs associated with the alert, and services impacted by it.").  
   Hinweis:  
   In the All alerts list, alerts that were generated by Health Log Analytics have the value Log Analytics in the Source column.
2. Select the selection icon at the top right of the Details tab and then choose Create KB article from the list.
3. On the form, fill in the fields.  
   {#hla-op-alert-add-kb__table_vbt_g2l_jrb__entry__2}

   | Field | Description |
   |-|-|
   | Knowledge base | The knowledge base where the new KB article is stored. By default, this value is the Health Log Analytics knowledge base. |
   | Workflow | (Read-only) The status of the KB article. When you publish the article, its status automatically changes from Draft to Published. |
   | Category | The category of the component that caused the alert. |
   | Short description | Summary of the KB article. |
   | Article body | Content of the KB article. |
   [Tabelle : 1. Create New Knowledge form]

   {#hla-op-alert-add-kb__table_vbt_g2l_jrb}
4. Select Save.
5. When the content of the article is final, select Publish.
{#hla-op-alert-add-kb__steps_opz_vqk_jrb}

## Ergebnisse

The KB article is added to the selected alert. You can search for and display the article in the Agent assist side panel. Health Log Analytics also uses your article to enhance other alerts that have the same Event ID property or alert pattern.