---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-operations-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Operator environment

# Event Management operator environment {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

As an Event Management operator, your primary work environment is the Service Operations Workspace dashboard.
In this, the third lesson in the Event Management tutorial, you get an
overview of your workspaces so you know how to find the information you need.  

|-|-|-|
| Lesson 1 | ![Overview icon]() | [An overview of events and alerts](https://servicenow-prod.fluidtopics.net/4mSantfKahlNBjnxpe8oQg "As an Event Management operator, you need to understand how an alert is generated from an event, what to look for in an alert, and how alerts can be grouped together.") |
| Lesson 2 | ![Overview BS icon]() | [An overview of application services](https://servicenow-prod.fluidtopics.net/zsmpfOLtepot2Dw3qyIAlg "As an Event Management operator, you need to understand what application services are.") |
| Lesson 3 | ![Operators icon]() | Event Management operator environment |
| Lesson 4 | ![Operators do icon]() | [What operators do](https://servicenow-prod.fluidtopics.net/u8Ksx8oUfE7eyK7j2VsWbw "As an Event Management operator, your typical workflow involves three phases: analyzing an alert and its effect on application services, taking some type of action, and making sure the alert is finally closed.") |
[Tabelle : 1. Tutorial lessons]

{#operator-user-interfaces__table_or3_vg3_3db}

## The Service Operations Workspace dashboard {#operator-user-interfaces__section_svm_j24_2db}

Your main area of work is the Service Operations Workspace dashboard, which provides a view that focuses on how alerts relate to application services. From here, you can drill into each application services to see the affected
CIs and get an understanding of the overall impact of whatever caused the alert. To open the dashboard, navigate to Event ManagementService Operations Workspace.  
Abbildung : 1. Service Operations Workspace  
The main sections of the dashboard are:

Banner

:   The banner contains controls that show or hide application services based on the criteria you select:

    |-|
    | Click a severity level to show or hide application services based on the alerts associated with them. |
    | Use the Group and Segment controls to organize the view. Hinweis: Your administrator assigns an application the criticality and cost value to your application services. Abbildung : 2. Group and Segment filters |
    [ ]

    {#operator-user-interfaces__table_jfs_jyq_hdb}

Application services
:   The Service Operations Workspace dashboard displays tiles that represent application services. The color of a tile represents the
    severity of the alerts that are associated with the application service.

    |-|
    | Click a tile to show a summary of alerts associated with the application service. Click to view details or the service map. |
    [ ]

    {#operator-user-interfaces__table_p1c_hrr_hdb}

Alerts
:   Click the List icon (![List icon]()). On the Lists tab, click the kind of alert to view.  

    |-|
    | You can filter or sort the list to find an alert. Sort by any alert details, such as the Priority, which considers multiple factors for how serious the alert is, or the Severity, which is value provided by the event monitoring tool. |
    | Open any alert by clicking the number. |
    [ ]

    {#operator-user-interfaces__table_zkt_jlr_hdb}

    You will learn about what each of the columns means for an alert later on
    when you analyze an alert.

## Application service map views on the Service Operations Workspace dashboard {#operator-user-interfaces__section_idp_jls_hdb}

Double-click the name of an application service tile to open one of the application
service map views. The view that you see depends on the type of application service.  

For a manual or standard application service, this
view appears:

:

    The application service map that you were introduced to in a previous lesson
    appears in the main panel. This is what you can do from this view:

    |-|
    | Click any of the CIs to see the alerts only for that CI and to display the details about that CI in the Properties pane. |
    | Click Impact Tree to see the state of all the CIs and how they affect each other when receiving an alert. You will learn more about the impact tree later on in the tutorial. |
    | Open any alert from the Alerts list at the bottom by clicking the number. |
    |   |
    [ ]

    {#operator-user-interfaces__table_fs1_3bs_hdb}

For a technical application service, this view appears:

:

    This is what you can do from this view:

    |-|
    | Click any CI to view details about it. |
    | Open any alert from the Alerts list at the bottom by clicking the number. |
    [ ]

    {#operator-user-interfaces__table_y3b_gvr_hdb}

## Continue the tutorial {#operator-user-interfaces__section_cl5_wpx_hdb}

Proceed to the next lesson: [What Event Management operators do](https://servicenow-prod.fluidtopics.net/u8Ksx8oUfE7eyK7j2VsWbw "As an Event Management operator, your typical workflow involves three phases: analyzing an alert and its effect on application services, taking some type of action, and making sure the alert is finally closed.").