---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-operations-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Insight dashboard

# Event Management Insight dashboard {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The Event Management Insight dashboard is available to be displayed when both the Event Management plugin (com.glideapp.itom.snac) and the Performance Analytics - Content Pack - Event Management (com.snc.pa.em) plugin are activated.

## Event Management Insights dashboard {#em-insight-dashboard__section_rlm_lqy_3bb}

Hinweis:  
Event Management does not support mobile devices.

1. Navigate to Event ManagementOverview to view the overview module.
2. Select Event Management Insights from the drop-down list.

{#em-insight-dashboard__ol_bzf_wkq_kbb}  
The tabs available in the Event Management Insights dashboard are:

* Data Quality
* Services Criticality Monitor
* Impact Time Severity Monitor
* Alert Lifecycle
{#em-insight-dashboard__ul_xs5_2hq_kbb}

You can click elements within widgets to obtain more information.

## Data Quality {#em-insight-dashboard__section_slm_lqy_3bb}

The Data Quality tab provided in the base instance displays:

* Open Alerts older than 7 days by severity and state
* Open alerts not updated in the last 5 days by severity and state
* Open alerts where related INT is not updated in the last 3 days
* % of alerts in un-acknowledge
* % of un-grouped alerts
* % of alerts without assigned task

{#em-insight-dashboard__ul_igg_xhq_kbb}

## Services Criticality Monitor {#em-insight-dashboard__section_gsy_cry_3bb}

The Services Criticality Monitor tab provided in the base instance shows the Impact Time by Services Criticality grouped by:

* Most Critical
* Somewhat Critical
* Less Critical
* Not Critical

{#em-insight-dashboard__ul_tnl_mry_3bb}

## Impact Time Severity Monitor {#em-insight-dashboard__section_yyg_4sy_3bb}

The Impact Time Severity Monitor tab shows the Impact Time by Severity grouped by:

* Critical
* Major
* Minor
* Warning

{#em-insight-dashboard__ul_zyg_4sy_3bb}

## Alert Lifecycle {#em-insight-dashboard__section_hhp_bty_3bb}

The Alert Lifecycle tab shows the Alert Lifecycle widgets grouped by:

* New
* Open
* Closed

{#em-insight-dashboard__ul_ihp_bty_3bb}Within each of these widgets, you can display either Breakdowns or the underlying Records.