---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-operations-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Observability tab

# SolarWinds Observability tab for Service Observability {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Dashboard and charts on the SolarWinds Observability tab of the Service Details page in the SOW.
Hinweis:  
The X axis on SolarWinds charts use Universal Time Code (UTC) instead of the user's timezone.

## Application dashboard {#solarwinds-observability-tab-for-service-observability__section_oww_r53_zdc}

This dashboard displays performance metrics for the selected service.  
Hinweis:  
If the dashboards have been customized, they might not reflect the information shown on this page.  
{#solarwinds-observability-tab-for-service-observability__table_avw_x53_zdc__entry__3}

| Chart | Description | Data source |
|-|-|-|
| Rate | Aggregate rate of transactions through the service, per minute. | SolarWinds |
| Latency | Aggregate duration of transactions through the service, in milliseconds. | SolarWinds |
| Time spent in database calls | Duration of requests to databases, in milliseconds. | SolarWinds |
| Time spent in database queries | Time spent querying the database, in milliseconds. | SolarWinds |
| Database throughput | Rate of database requests for this service per minute. | SolarWinds |
[Tabelle : 1. Service basic metrics]

{#solarwinds-observability-tab-for-service-observability__table_avw_x53_zdc}

## Compute dashboard {#solarwinds-observability-tab-for-service-observability__section_bgh_vw3_zdc}

This dashboard displays metrics for hosts related to the service.  
{#solarwinds-observability-tab-for-service-observability__table_vsv_zw3_zdc__entry__3}

| Chart | Description | Data source |
|-|-|-|
| CPU utilization | Percent of the host processing power being consumed. | SolarWinds |
| Memory utilization | Percent of memory the host is using. | SolarWinds |
| Disk utilization | Percent of disk space being used. | SolarWinds |
| All Active Servers | Information for all hosts the service is actively using. Select a host link to view more detailed information. | CMDB |
| All Active VM Instances | Information for all virtual machine instances the service is actively using. Select a VM link to view more detailed information. | CMDB |
[Tabelle : 2. Host]

{#solarwinds-observability-tab-for-service-observability__table_vsv_zw3_zdc}

## Database dashboards {#solarwinds-observability-tab-for-service-observability__xyz}

Database metrics are currently not supported for SolarWinds.

## Networking dashboards {#solarwinds-observability-tab-for-service-observability__section_t5n_czg_d3c}

These dashboards display metrics for network devices related to the service.

By default, the Firewall dashboard displays Palo Alto metrics and the Load Balancer dashboard displays F5 Big-IP metrics.  
{#solarwinds-observability-tab-for-service-observability__table_u5n_czg_d3c__entry__3}

| Chart | Description | Data source |
|-|-|-|
| CPU Utilization | Percentage of CPU utilization on the firewall device. | SolarWinds |
| Session Utilization | Percentage of session capacity currently in use. | SolarWinds |
| Drop Rate | Percentage of network packets/connections that the device has intentionally blocked or failed to process. | SolarWinds |
| Availability | Percentage of time the firewall is available. | SolarWinds |
| Recent Changes | Table displaying recent configuration changes made to the firewall device. | CMDB |
| Current Open Incidents | Table listing active incidents affecting the firewall device. | CMDB |
| All Active Alerts | Table listing all active alerts related to the firewall device. | CMDB |
[Tabelle : 3. Firewall]

{#solarwinds-observability-tab-for-service-observability__table_u5n_czg_d3c}  
{#solarwinds-observability-tab-for-service-observability__table_v5n_czg_d3c__entry__3}

| Chart | Description | Data source |
|-|-|-|
| Connection Utilization | Percentage of available connections currently in use. | SolarWinds |
| Inbound Rate | Rate of bytes per second received from the configured nodes. | SolarWinds |
| Outbound Rate | Rate of bytes per second sent to the configured nodes. | SolarWinds |
| Pool Member Status | Pool Availability Status: * `0`: None (no status available) * `1`: Available, all members healthy * `2`: Degraded, some members down * `3`: Unavailable, all members down * `4`: Unknown, status cannot be determined {#solarwinds-observability-tab-for-service-observability__ul_qts_ldh_d3c} | SolarWinds |
| Error | Percentage of inbound errors on the load balancer. | SolarWinds |
| Latency | Aggregate duration of transactions through the load balancer, in milliseconds. | SolarWinds |
[Tabelle : 4. Load Balancer]

{#solarwinds-observability-tab-for-service-observability__table_v5n_czg_d3c}  
{#solarwinds-observability-tab-for-service-observability__table_ell_f1c_23c__entry__3}

| Chart | Description | Data source |
|-|-|-|
| Error | Percentage of inbound errors on the interface. | SolarWinds |
| Traffic | Rate in bytes per second of traffic through the interface. | SolarWinds |
| Bandwidth Utilization | Percentage of available bandwidth. | SolarWinds |
[Tabelle : 5. Interface]

{#solarwinds-observability-tab-for-service-observability__table_ell_f1c_23c}  
{#solarwinds-observability-tab-for-service-observability__table_ydz_fzg_d3c__entry__3}

| Chart | Description | Data source |
|-|-|-|
| CPU Utilization | Percentage of CPU utilization on the networking device. | SolarWinds |
| Packet Loss | Percentage of packets dropped. | SolarWinds |
| Error | Percentage of errors on the networking device. | SolarWinds |
[Tabelle : 6. Other Networking Devices]

{#solarwinds-observability-tab-for-service-observability__table_ydz_fzg_d3c}