Add a service to an SRM incident

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Add a service to an incident to increase the amount of data for the incident.

    Vorbereitungen

    Role required: srm_manager, srm_responder, or srm_admin

    Prozedur

    1. Navigate to Workspaces > Service Operations Workspace.
      You're taken to your SRM Home page.
      Hinweis:
      If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.
    2. From the primary navigation, select Reliability tasks (Reliability tasks icon).
    3. You have two options.
      OptionDescription
      In the incident list view Double-click the Service field for the incident and replace the team member using search.

      Select OK.
      In the incident form Select a new Service value from the list menu.

      Select Save.
      For value choices see SRM incidents.
      The new service is displayed in the incident list view and incident form.