Add or edit a knowledge article to an SRM alert

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • If an alert has a knowledge article associated with it, you can manually add it.

    Vorbereitungen

    Role required: srm_manager, srm_responder, or srm_admin

    Prozedur

    1. Navigate to Workspaces > Service Operations Workspace.
      You're taken to your SRM Home page.
      Hinweis:
      If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.
    2. From the primary navigation, select Reliability tasks (Reliability tasks icon).
    3. Open the alert.
    4. Select a Knowledge article from the list menu.
    5. Select Save.