---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-operations-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Troubleshoot SRM

# Troubleshoot SRM {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Find answers to issues that you may encounter when using Service Reliability Management (SRM).

## Condition

When trying to remove a service from SRM, you see one of the following messages:

* `<service-name> couldn't be removed from `SRM`. Check your permissions. Only `SRM` team managers can remove their team's services.`
* `<x> services couldn't be removed from `SRM`. Check your permissions. Only `SRM` team managers can remove their team's services.`
{#srm-troubleshoot__ul_qxz_1n4_bhc}  

## Cause

You're not assigned the required role to remove the selected services. As an SRM manager, you can only remove services that belong to your teams. You can still view and filter services across teams, but you can't remove services owned by another
team.

## Remedy

To remove the service from SRM, follow these steps to identify the manager to contact:  
1. Navigate to WorkspacesService Operations WorkspaceServices.
2. Select the filter icon (![Filter icon]()) and remove the existing filters, letting you view services not assigned to your teams.
3. Find and select the service you want to remove.
4. Select the Details tab and then select the information icon (![Information icon]()) in the Support group field.
{#srm-troubleshoot__ol_kmf_bq4_bhc}

The manager's name appears below the team name. Contact the manager to request the removal of the service from SRM.