Copy an SRM incident

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Copy an incident, if you have a similar issue.

    Vorbereitungen

    Role required: srm_manager, srm_responder, or srm_admin

    Prozedur

    1. Navigate to Workspaces > Service Operations Workspace.
      You're taken to your SRM Home page.
      Hinweis:
      If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.
    2. From the primary navigation, select Reliability tasks (Reliability tasks icon).
    3. Open the incident you want to copy.
    4. Using the list menu under the More option button, select Copy incident.
    5. Select a team member from the list menu for the Caller field.
      After the incident is copied, the Activity timeline of the new incident is updated with the original incident as a work note.