---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-operations-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Discovery monitoring and issue resolution

# Discovery monitoring and issue resolution {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Learn how to monitor the progress of your discoveries and how to configure the system to
aggregate performance metrics that are important to you. Find descriptions of the error messages
you see, as well as possible steps you can take to solve problems. The Knowledge Base on Hi
contains several articles to help you troubleshoot discovery issues.

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{#c_DiscoveryTroubleshooting__table_j4y_rf1_wgb}  

[Discovery Home Page](https://servicenow-prod.fluidtopics.net/t0hKat0CFWrv2PB3fpBpfA#discovery-home-page "The Discovery Home page provides a summary of discoveries that were triggered by cloud and non-cloud schedules. You can view any errors that occurred during a Discovery and find remediation suggestions. Use the Home page view to examine the cloud resources discovered for the service accounts you selected in a cloud schedule.")
:   Open the Discovery Manager to create or edit schedules for IP-based and Cloud Discovery.
    View the CIs and cloud resources that your schedules discover and then track any errors that
    occurred.

[Discovery Dashboard](https://servicenow-prod.fluidtopics.net/JxvLCj93YoEk~rH2XEEh5w#c_DiscoveryDashboard "The Discovery Dashboard is a central place for Discovery users to monitor ongoing Discovery operations. The dashboard contains reports that query the database and display the results.")
:   Monitor ongoing Discovery operations and manage reports that query the database. View summary information about Discovery status, discovered devices, timelines, and errors.

[Discovery Troubleshooting Guide](https://support.servicenow.com/kb_view.do?sysparm_article=KB0535181)
:   Look at the Discovery troubleshooting guide in the knowledge base if you are experiencing
    symptoms, such as the inability for Discovery to classify a discovered host, or the Shazzam
    probe not finding certain types of devices.

[KB0657528: Credentials and Permissions troubleshooting on Discovery, Service Mapping, and Orchestration](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0657528)
:   Discovery issues may be caused by incorrectly configured or missing credentials. Find our how to identify and configure a missing credential or permission.

[Discovery error messages](https://servicenow-prod.fluidtopics.net/YXH1~SVQW3ajV7HxHZIutA "Error messages and warnings in the system are documented to allow users to recognize the issues they are having and to take steps to resolve their problems.")
:   View the list of common error messages and possible solutions.

[Discovery performance
metrics](https://servicenow-prod.fluidtopics.net/qIDXOLT3dOQ6Em1blZhWGQ#discovery-performance-framework "This Discovery enhancement collects performance metrics on probe/pattern and sensor processing times and then aggregates that data over time. You can use the roll-up data to monitor the performance of specific discoveries or to compare performance between versions after an upgrade.")
:   View performance metrics on probe/pattern and sensor processing times. You can use the
    roll-up data to monitor the performance of specific discoveries or to compare performance
    between versions after an upgrade.