---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-operations-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Add work notes to an SRM alert

# Add work notes to an SRM alert {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Add work notes to an alert that are visible to all members of the alert team.

## Vorbereitungen

Role required: srm_manager, srm_responder, or srm_admin

## Prozedur

1. Navigate to WorkspacesService Operations Workspace.  
   You're taken to your SRM Home page.  
   Hinweis:  
   If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.
2. From the primary navigation, select Reliability tasks (![Reliability tasks icon]()). {#sr-add-alert-worknotes__select-reliability-tasks}
3. You have two options.

   | Option | Description |
   | In the alert list view | Select one or more alerts using the check box to the left of the alert, and select Edit in the list view header. Scroll down to the Work notes field and add notes. Select Update. Hinweis: If you select alerts in bulk, the change applies to all selected alerts. For assignments, team members are notified according to their notification preferences. |
   | In the alert form | Enter a work note in the text box at the top of the Compose content panel. Select Post Work notes |
   |-|-|

   {#sr-add-alert-worknotes__choicetable_llb_1fq_vyb}  
   The work note is displayed in the Activity stream content panel and in the Alert form.  
   Hinweis:  
   Work notes are visible to any responder, manager, or administrator.