---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-operations-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Service Reliability Management reference

# Service Reliability Management reference {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Reference topics provide additional information about administering Service Reliability Management.
* **[SRM roles and responsibilities](https://servicenow-prod.fluidtopics.net/Kc0aTrAdFKZ~j8Hri26bSg)**   
  Roles grant users access to different parts of the SRM console. Roles determine the actions that users can or can't perform in Service Reliability Management.
* **[Create team form](https://servicenow-prod.fluidtopics.net/~zHYm6h0vIIMMODn5hf_6g)**   
  Request to create a team to start monitoring your services.
* **[Create a shift form in Service Reliability Management](https://servicenow-prod.fluidtopics.net/RYz_8IzmLnPm_2d2YuaG3A)**   
  Set up an on-call schedule for your team to ensure that the right person is always available to quickly respond to incidents and critical alerts.
* **[Add service form](https://servicenow-prod.fluidtopics.net/stXtrJfzuBV0fg4nZhPKwA)**   
  Create or add an existing service to your instance so that alerts and incidents on that service are available to your teams within SRM.
* **[Edit service details form](https://servicenow-prod.fluidtopics.net/bv7Rwj8WSxGK2CoDuV0XTQ)**   
  Edit an existing service owned by your team.
* **[Set up escalation policies form in SRM](https://servicenow-prod.fluidtopics.net/Sc2mebZ8dXxqVA~nOeWo6g)**   
  Escalation policies define the order and conditions in which members or devices receive notifications.
* **[Domain separation and SRM](https://servicenow-prod.fluidtopics.net/DWk0HdvcZJSpnl0OnsXrGQ)**   
  Domain separation is supported for Service Reliability Management (SRM).
* **[Create change request forms](https://servicenow-prod.fluidtopics.net/6Phy7LGxqTzz6buvDrxlfg)**   
  Fill out the fields in the forms to create a change task to implement a controlled process for modifying approved and supported actions for SRM.
* **[SRM incident states](https://servicenow-prod.fluidtopics.net/i1lZ1yRgNKXBHNoWgcXvFA)**   
  Incidents can be in a few different states depending on how they are acted on.
* **[SRM alert states](https://servicenow-prod.fluidtopics.net/L6lzcdba0ter4YsGMHmx2A)**   
  Alert can be in a few different states depending on how they are acted on.
* **[SRM change request states](https://servicenow-prod.fluidtopics.net/JTTs30ktRvQX4WcBMps2cQ)**   
  Incidents can be in a few different states depending on how they are acted on.
* **[CMDB service classes](https://servicenow-prod.fluidtopics.net/k4vCTHEv1OgYD1uyWriQug)**   
  Service Reliability Management (SRM) typically supports several Configuration Management Database (CMDB) service classes.
* **[Troubleshoot SRM](https://servicenow-prod.fluidtopics.net/z49YbqHOGjys4GDI6pX5sQ)**   
  Find answers to issues that you may encounter when using Service Reliability Management (SRM).