---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-operations-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# In-alert collaboration

# Collaborate from within an alert {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can collaborate with colleagues and write work notes while working in an
alert.

## Vorbereitungen

Role required: evt_mgmt_admin, evt_mgmt_operator, or evt_mgmt_user

## Warum und wann dieser Vorgang ausgeführt wird

You can select to work either in a compact view of Connect that overlays the standard user interface or in a full-screen workspace. The conversations are not copied into the alert.

## Prozedur

1. Navigate to AllEvent ManagementAll Alerts.
2. Click the required alert.
3. In the alert screen, click Follow.  
   The label of the button changes to Following, showing the current connection to collaboration status.
4. To view the Connect sidebar in a full window, click the down arrow in the Follow button and select Open Connect Full.  
   You can write text in the Worknote field. This text is not copied into the alert.
5. To collaborate with colleagues or with support, click the Add User icon.
6. To conclude the Connect collaboration session, click Following.