Exploring AIOps LEAP

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 2 Minuten Lesedauer

    • AIOps LEAP categorizes similar incidents into groups, performs incident analysis using AI, and creates standard, dynamic resolution steps, problem records, knowledge base articles, and playbooks to promote fast incident resolution.

    AIOps LEAP overview

    AIOps LEAP helps you manage incidents and operational tasks efficiently. It uses AI to gather information from existing incidents and generates resolutions that can be automated. The AIOps LEAP automation provides tools to manage incidents early, speed up resolution, use prebuilt automation, and follow clear steps to handle issues. These tools help support smooth operations.
    Hinweis:
    The plugin name has been updated from AIOps Learning Enhanced Automation Playbook to AIOps Learning Enhanced Automation Platform (LEAP) to reflect its expanded capabilities and strategic direction.

    LEAP dashboard with records analyzed

    The landing page displays the number of records analyzed on the right-hand side of Automation opportunities section. The tool tip provides details about the duration considered for record analysis.

    AIOps LEAP users

    Tabelle : 1. User roles
    Role Description
    AIOps LEAP admin
    You have full control over AIOps LEAP capabilities, including the following:
    • Turn features on and off
    • Execute scheduled jobs
    • Manage AIOps LEAP tables and the AIOps LEAP Workspace
    • Generate and update resolution steps
    • Create and view knowledge base articles, problem records and playbooks from automation opportunities (AO)

    AIOps LEAP viewer

    		 You can access and view data related to AIOps LEAP, including tables, the workspace, and problems originating from AOs.

    AIOps LEAP agent

    		 You can access the AIOps LEAP menu from the Service Operations Workspace (SOW) and trigger AIOps LEAP executions directly from within SOW.

    These roles work together to create a streamlined and secure approach for managing automation, resolving incidents, and sharing knowledge across teams.

    Personas in AIOps LEAP

    AIOps LEAP supports different personas who can have different roles assigned to enhance IT Operations Management.

    Tabelle : 2. AIOps LEAP personas
    Persona Description Responsibility
    Automation architect An automation architect is a senior technical expert who designs and develops automation solutions, scaling them when required. They're a bridge between IT operations, business needs, and automation strategy. The automation architect streamlines manual, repetitive, and error-prone tasks.
    • Identifies high-impact areas for automation
    • Develops automation scripts, integrate AI-driven insights, and maintain scalable automation frameworks
    • Extracts patterns from historical ticket data to optimize future resolutions
    • Refines automation solutions based on feedback and evolving business needs.
    • Collaborates with different business units to align automation with enterprise objectives.
    IT operator An IT operator includes all L1 and L2 incident handlers who support day-to-day IT operations.
    • Uses AI-generated playbooks to resolve incidents
    • Accesses the Knowledge Base
    Buyer, Business goal owner A buyer or a business goal owner gains strategic and operational advantages using AIOps LEAP.
    • Uses AIOps LEAP to improve IT operations
    • Optimizes resource allocation
    • Automates recurring issue resolution

    An automation architect can use AIOps LEAP to gather feedback and refine solutions. In a similar manner, IT operators will use AIOps LEAP to detects recurring issues and displays suggestions for preventive automation. This enables faster resolution and operators can resolve more incidents independently leading to improved efficiency and service quality.

    AIOps LEAP benefits

    Tabelle : 3. AIOps LEAP benefits
    Benefit Feature
    Promotes automation culture Interpret data and automate records
    Drives incident resolution Measure and enhance performance
    Targets Outcomes for L1 Operators Interpret data and automate records
    Improves MTTR Measure and enhance performance
    Optimize Resource Allocation Identify and prioritize high impact areas

    What to explore next

    To learn more about configuring and using AIOps LEAP, see: