---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-operations-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Exploring AIOps LEAP

# Exploring AIOps LEAP {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

AIOps LEAP categorizes similar incidents into groups, performs incident analysis using AI, and creates standard, dynamic resolution steps, problem records, knowledge base articles, and playbooks to promote fast incident
resolution.

## AIOps LEAP
overview {#exploring-aiops-leap__cf-exploring-parent-overview}

AIOps LEAP helps you manage incidents and operational tasks efficiently. It uses AI to gather information from existing incidents and generates resolutions that can be automated. The AIOps LEAP automation provides tools to manage incidents early, speed up resolution, use prebuilt automation, and follow clear steps to handle issues. These tools help support smooth operations.  
Hinweis:  
The plugin name has been updated from AIOps Learning Enhanced Automation Playbook to AIOps Learning Enhanced Automation Platform (LEAP) to reflect its expanded capabilities and strategic direction.

The landing page displays the number of records analyzed on the right-hand side of Automation opportunities section. The tool tip provides details about the duration considered for record analysis.

## AIOps LEAP users {#exploring-aiops-leap__cf-exploring-parent-users}

{#exploring-aiops-leap__table_pny_2gg_42c__entry__2}

| Role | Description |
|-|-|
| AIOps LEAP admin | You have full control over AIOps LEAP capabilities, including the following: * Turn features on and off * Execute scheduled jobs * Manage AIOps LEAP tables and the AIOps LEAP Workspace * Generate and update resolution steps * Create and view knowledge base articles, problem records and playbooks from automation opportunities (AO) {#exploring-aiops-leap__ul_zwm_myc_cfc} |
| AIOps LEAP viewer | You can access and view data related to AIOps LEAP, including tables, the workspace, and problems originating from AOs. |
| AIOps LEAP agent | You can access the AIOps LEAP menu from the Service Operations Workspace (SOW) and trigger AIOps LEAP executions directly from within SOW. |
[Tabelle : 1. User roles]

{#exploring-aiops-leap__table_pny_2gg_42c}

These roles work together to create a streamlined and secure approach for managing automation, resolving incidents, and sharing knowledge across teams.

## Personas in AIOps LEAP {#exploring-aiops-leap__section_tvn_12d_whc}

AIOps LEAP supports different personas who can have different roles assigned to enhance IT Operations Management.  
{#exploring-aiops-leap__table_nj3_glg_42c__entry__3}

| Persona | Description | Responsibility |
|-|-|-|
| Automation architect | An automation architect is a senior technical expert who designs and develops automation solutions, scaling them when required. They're a bridge between IT operations, business needs, and automation strategy. The automation architect streamlines manual, repetitive, and error-prone tasks. | * Identifies high-impact areas for automation * Develops automation scripts, integrate AI-driven insights, and maintain scalable automation frameworks * Extracts patterns from historical ticket data to optimize future resolutions * Refines automation solutions based on feedback and evolving business needs. * Collaborates with different business units to align automation with enterprise objectives. {#exploring-aiops-leap__ul_xc2_zdf_n2c} |
| IT operator | An IT operator includes all L1 and L2 incident handlers who support day-to-day IT operations. | * Uses AI-generated playbooks to resolve incidents * Accesses the Knowledge Base {#exploring-aiops-leap__ul_qgs_1ff_n2c} |
| Buyer, Business goal owner | A buyer or a business goal owner gains strategic and operational advantages using AIOps LEAP. | * Uses AIOps LEAP to improve IT operations * Optimizes resource allocation * Automates recurring issue resolution {#exploring-aiops-leap__ul_sl4_pff_n2c} |
[Tabelle : 2. AIOps LEAP personas]

{#exploring-aiops-leap__table_nj3_glg_42c}

An automation architect can use AIOps LEAP to gather feedback and refine solutions. In a similar manner, IT operators will use AIOps LEAP to detects recurring issues and displays suggestions for preventive automation. This enables faster resolution and operators can resolve more incidents independently leading to improved efficiency and
service quality.

## AIOps LEAP
benefits {#exploring-aiops-leap__cf-exploring-parent-benefits}

{#exploring-aiops-leap__table_rnk_3s2_whc__entry__2}

| Benefit | Feature |
|-|-|
| Promotes automation culture | Interpret data and automate records |
| Drives incident resolution | Measure and enhance performance |
| Targets Outcomes for L1 Operators | Interpret data and automate records |
| Improves MTTR | Measure and enhance performance |
| Optimize Resource Allocation | Identify and prioritize high impact areas |
[Tabelle : 3. AIOps LEAP benefits]

{#exploring-aiops-leap__table_rnk_3s2_whc}

## What to explore next {#exploring-aiops-leap__cf-exploring-parent-links}

To learn more about configuring and using AIOps LEAP, see:

* [Configuring AIOps LEAP](https://servicenow-prod.fluidtopics.net/KgFLvKpuFqUY0_cAoN1o0g "You can download and install AIOps LEAP application from the ServiceNow Store to manage your IT operations efficiently.")
* [Using AIOps LEAP](https://servicenow-prod.fluidtopics.net/M9U2nmiayy9uZ51ASmVGRg "AIOps LEAP gathers incidents or issues and groups them into items called automation opportunities (AOs).")
* [AIOps LEAP reference](https://servicenow-prod.fluidtopics.net/w65d9PMtkln6xFoBZb177w "These topics provide detailed field description information required during AIOps LEAP installation.")
{#exploring-aiops-leap__ul_tny_2gg_42c}