---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-operations-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Exploring Metric Intelligence

# Exploring Metric Intelligence {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Learn more about using Metric Intelligence to analyze metric data and identify anomalies.

## Metric Intelligence overview {#exploring-metric-intelligence__cf-exploring-parent-overview}

Metric Intelligence helps identify and prevent potential service outages. Based on historical metric data, Metric Intelligence indicates anomalous behavior of CIs which events might not capture.

## Metric Intelligence users {#exploring-metric-intelligence__cf-exploring-parent-users}

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| User | Description |
|-|-|
| Event Management user \[evt_mgmt_user\] | Can view alerts and their underlying metrics. |
| Event Management administrator \[evt_mgmt_admin\] | Can configure all metric definitions and connector settings. |
| Operator \[evt_mgmt_operator\] | Can view all metric definitions and connector settings. |
[Tabelle : 1. Users]

{#exploring-metric-intelligence__table_o3l_jxq_ydc}

## Metric Intelligence workflow {#exploring-metric-intelligence__section_psd_cy2_32c}

The following illustration describes the layout and data flow within the Metric Intelligence application.

## Metric Intelligence benefits {#exploring-metric-intelligence__cf-exploring-parent-benefits}

{#exploring-metric-intelligence__table_r3l_jxq_ydc__entry__3}

| Benefit | Feature | Users |
|-|-|-|
| Monitor your system's health, performance, and availability through automated collection of events and metrics, leveraging automated configurations. | [Agent Client Collector Monitoring](https://servicenow-prod.fluidtopics.net/TEbdBIr5LZmv6FdkQ5e_3Q "Agent Client Collector Monitoring enables you to monitor your service availability, examine the health and performance of your environment, and ensure that your infrastructure and its applications are running properly.") | NOC Operator, Event Management administrator |
| Reduce noise by promoting only the most meaningful anomalies. | [View anomaly alerts](https://servicenow-prod.fluidtopics.net/_EzouLqpstUUaQdqRb_b~A "Anomaly alerts indicate deviation from projected metric values for monitored CIs. Anomaly alerts are separate from the regular IT alerts, and are not displayed in the Service Operations Workspace. You can define an anomaly alert promotion rule to generate an IT alert that is based on anomaly alerts.") [Create metric rules](https://servicenow-prod.fluidtopics.net/9PPg5Fn4AWML12iCC7a_FQ "Create a metric rule to determine the metric, the threshold values and ranges, and the severity level of generated events. You can add a filter that determines the Configuration Items (CI) types or resources for which you receive alerts. For example, you can configure a filter to receive alerts only for Windows servers.") | Event Management administrator |
| Detect anomalies with AI-based anomaly detection, either with unsupervised machine-learning abnormal pattern detection (no user intervention), or by setting deterministic alert rules (manually setting a static threshold). | [How Health Log Analytics generates alerts](https://servicenow-prod.fluidtopics.net/AEo46~B6PwdZOjwsulXPXw "Health Log Analytics identifies patterns in your log data and learns pattern behavior. When HLA's AI engine detects anomalous behavior, it sends an event to the ServiceNow Event Management application. As an operator, you can use these predictive alerts to handle emerging IT issues before they impact users.") | Event Management administrator |
| Improve resolution time on open alerts and incidents with raw metric data visualization. | [Metric Explorer](https://servicenow-prod.fluidtopics.net/YT5b_x~s4l2QagKQxygsJg "Metric Explorer provides an easy-to-navigate interface where service agents can view the health of a CI associated with an alert. Health details for a CI include various metric charts with control bounds, and aggregations in a time period.") | NOC Operator, Event Management administrator |
[ ]

{#exploring-metric-intelligence__table_r3l_jxq_ydc}

## What to explore next {#exploring-metric-intelligence__cf-exploring-parent-links}

To learn more about configuring and using Metric Intelligence, see:

* [Configuring Metric Intelligence](https://servicenow-prod.fluidtopics.net/aGEuVA1mvMycxxML59Keew "Plan and configure your Metric Intelligence implementation.")
* [Optimizing Metric Intelligence](https://servicenow-prod.fluidtopics.net/0RWoWsvhZZ~vfreHcgTDRQ "You can perform a variety of tasks to optimize your use of Metric Intelligence.")
* [Metric Intelligence reference](https://servicenow-prod.fluidtopics.net/H04FlQ8DHZuJ~ZDJgZ7vCA "Reference topics provide additional information about Metric Intelligence settings and properties.")
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