---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-operations-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Agent Client Collector (ACC) diagnostic workflow

# Agent Client Collector (ACC) diagnostic workflow {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Enable and use AI agents to examine agent behavior through the Agent Client Collector (ACC) diagnostic workflow.

## Vorbereitungen

* Ensure that the Now Assist panel is enabled on your instance. For details, see [Activate the Now Assist panel standard chat](https://www.servicenow.com/docs/access?context=activate-now-assist-panel&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
* Ensure that Now Assist for IT Operations Management (ITOM) is installed on your instance. For more information, see [Install the Now Assist for IT Operations Management (ITOM) plugin](https://servicenow-prod.fluidtopics.net/M5EEpOCIjZGT7h818IAZBg "Install the ITOM plugin in the ServiceNow Now Assist feature.").
* Enable the Agent Client Collector diagnostic workflow in AI Agent Studio.
  1. Select AllAI Agent StudioCreate and manage.
  2. On the Agentic workflows tab, select Agent Client Collector (ACC) Diagnostic.
  3. Select the Select channels and status option.
  4. In the Engage via the Now Assist panel, slide the Display toggle bar to the right (active).Abbildung : 1. Display toggle bar
  {#use-acc-diagnostic-workflow__ol_eq4_pdv_zhc}
* Role required: agent_client_collector_admin, agent_client_collector_user, or now_assist_panel_user
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## Warum und wann dieser Vorgang ausgeführt wird

Invoke the Agent Client Collector (ACC) diagnostic workflow to:

* Question issues of an ACC agent while on an ACC form.
* Request suggestions to remediate a specific ACC error code.
{#use-acc-diagnostic-workflow__ul_ctx_m5m_nhc}

## Prozedur

1. In a ServiceNow instance, select the Now Assist icon (![Now Assist icon]()).
2. In the Now Assist panel, enter prompts to invoke the ACC diagnostic workflow and perform remediation actions on the agent.  
   Possible prompts include:
   * Diagnose issues with ACC agent \<agent name\>
   * Multiple errors on \<agent name\>, diagnose them
   * Provide suggestions to remediate ACC error code \<error code number\>
   {#use-acc-diagnostic-workflow__ul_tht_yks_3hc}

## Ergebnisse

An error report is generated, based on the activity logged by the Agent Client Collector Framework.