---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-operations-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Create hybrid application service maps

# Create hybrid application service maps {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Create a hybrid service map that extends outside the Kubernetes cluster and maps other related service resources.

## Warum und wann dieser Vorgang ausgeführt wird

[Service Mapping for containerized environments using KVA](https://servicenow-prod.fluidtopics.net/3Kf5njXgUT8ByBUFlODshQ "Kubernetes Visibility Agent (KVA) and Service Mapping discover and visualize application dependencies across Kubernetes clusters and related resources, providing complete visibility into containerized environments.")

## Vorbereitungen

Role required: service_mapping_admin

Using hybrid service mapping to include both Kubernetes and non-Kubernetes application services requires additional settings, special prerequisites, and a different procedure.

Refer to [Configuring Service Mapping](https://servicenow-prod.fluidtopics.net/Ko0VBdDZ2zSSkAYOhDKu3Q "You get started with Service Mapping by configuring roles, credentials, and MID Server connections.")
for more information about
service mapping.  
The following applications must be installed and up-to-date:

* Kubernetes Visibility Agent (KVA) version 3.14.x or later [Prepare for Kubernetes Visibility Agent deployment](https://servicenow-prod.fluidtopics.net/ca2U5vNEh23lHqpbtdLD6w "Prepare your ServiceNow instance and the Kubernetes cluster for Kubernetes Visibility Agent deployment.")
* KVA pod (informer) version 2.7.x or later. See [Install Kubernetes Visibility Agent (KVA)](https://servicenow-prod.fluidtopics.net/u0N5Zn_uGxwy2WmVPFI5fQ "You can install Kubernetes Visibility Agent using either a Helm chart or the Kubernetes YAML file.") with additional settings required for the Hybrid maps.
* Service Mapping. For more information, see [Request Service Mapping](https://servicenow-prod.fluidtopics.net/H44QQvMmmR7p9f0qA_zEVw "Service Mapping is available under the ITOM Visibility subscription and requires activation by ServiceNow personnel.").
* CMDB Workspace
* Discovery and Service Mapping Patterns version 1.30.x or later (March version)
* CMDB CI Class models
* MID Server. See [MID server configuration for Service Mapping](https://servicenow-prod.fluidtopics.net/6x2Od4F3M1gQnU115d12DA "Configure Service Mapping and MID Servers to work together."). Verify that you have at least one MID Server configured with the Service Mapping application and with an IP range that covers the address 192.168.0.1. See [MID Server configuration for Service Mapping](https://servicenow-prod.fluidtopics.net/6x2Od4F3M1gQnU115d12DA "Configure Service Mapping and MID Servers to work together.").

{#create-hybrid-application-service-maps__ul_btk_msg_g3c}For more information on Service mapping prerequisites, see [Prerequisites for performing top-down discovery using Service Mapping](https://servicenow-prod.fluidtopics.net/zJNM2LOjkPv9A1jxz9Z5bw "Learn about credentials, users, and user permissions you must configure to let Service Mapping access and discover applications inside your organization private network.")

Before creating a service map, verify that the Kubernetes cluster was fully discovered using Kubernetes Visibility Agent (KVA) and that it's configured to discover connections between Kubernetes resources. In other words, enable KVA service maps as shown in [Enabling Application Service Maps](https://servicenow-prod.fluidtopics.net/9K4LgqkNKMDyrSpgVxKM~Q "Service maps map application services based on traffic between the workloads in Kubernetes using Istio or Linkerd service meshes or a ServiceNow DaemonSet, and sends that information to the ServiceNow instance.").

## Prozedur

1. Enable the unified map property on the System Properties table (AllSystem PropertiesAll Properties).
   1. Locate the sa.sm_scoped_app.sa.unified_map property.
   2. Set the property value to enabled.
   {#create-hybrid-application-service-maps__substeps_jxy_zbk_y2c}
2. Navigate to All and enter <kbd class="ph userinput">Service mapping</kbd> in the navigation filter, in the menu that appears choose Service Instances.
3. Select New.
4. Choose a resource type, choose a resource name, and enter the resource's URL to use as an entry point for this map.
5. Select Create Service Maps.
6. **Wahlweise:** View the map.
   1. Select Open in CMDB Workspace.
   2. In the CMDB workspace, select Open Map.
   {#create-hybrid-application-service-maps__substeps_nj4_rqb_yfc}

## Ergebnisse

The hybrid application service map is created and is visible in the CMDB workspace.