---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-operations-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Customize team approval settings

# Add an approval process to teams inclusion in SRMCustomize team approval settings in SRM {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Add an approval process to your Service Reliability Management (SRM) teams for governance.Customize how team approvals work when non-admin users create or add a team in Service Reliability Management (SRM). This feature, also known as team governance, helps you control access and align with internal policies.

## Vorbereitungen

Role required: srm_admin or admin

## Warum und wann dieser Vorgang ausgeführt wird

By default, team governance is active in SRM. When non-admin users request a team, SRM creates two records: a parent request and a requested item. The approval team is notified, and any member can approve the request from My approvals. Once approved, the team
is created or added, the parent request is set to `Approved`, and the requested item is set to `Closed Complete`.  
You can customize team governance by turning off approvals or changing the approval team.  
Hinweis:  
Non-admin users are SRM managers and SRM responders. When team governance is active, admins and SRM admins can still create and add teams without approval.

## Prozedur

1. Navigate to AllService Operations Workspace Admin CenterConfigurations.
2. Under Service Reliability ManagementGovernance and autonomy, select Governance and autonomy and then select Team governanceTeam governance.
3. Review or update the approval options.

   | Option | Description |
   | Approval required when creating a new team | Clear this option to let non-admin users create teams in SRM without approval. |
   | Approval required when associating an existing team | Clear this option to let non-admin users add existing teams to SRM without approval. |
   |-|-|

   {#sr-add-approval-teams__choicetable_fwm_2vm_nfc}
4. Review or update the approval team for one or both options.  
   By default, the approval team is set to `SRM Team approvers`. You can view its members in `sys_user_group.list`.  
   Hinweis:  
   Any member of the approval team can approve requests, but they need the `sn_request_read` role to view request details. Without that role, they only see the approval task.
5. Select Save to update your team governance settings.
6. Select the Update value with sys_id link.
7. Depending on your organization's preference, you can choose to add an approval process when SRM admins, managers, or responders request to create a team in SRM.
8. In the new window, select the link to edit the record.  
9. Replace the system property Value with the `sys_id` of the assignment team.
   1. Navigate to the Group record for the team that you want.
   2. Open the record.
   3. Select and hold (or right-click) in the header and select Copy sys_id.  
   4. Return to the System Property record and paste the sys_id in the Value field.
   5. Add the appropriate flow to the fulfillment of the item, which is SRM - create team approval required.
   6. Select Update.  
      This action initiates the approval process and assigns approval to the team responsible for approving new teams.  
      Hinweis:  
      Approvals take two steps. First, the request is approved, which appears in the Stage field of the request record. Next, the request remains Pending until the request item is approved in the Request record.
   {#sr-add-approval-teams__substeps_kfl_xvc_hzb}
{#sr-add-approval-teams__steps_x4h_mdz_rnb}
**Vorheriges Thema:** [Add an approval process to service inclusion in SRMCustomize service approval settings in SRM](https://servicenow-prod.fluidtopics.net/_Rk3IfycjTGnwoaigkCKpg "Add an approval process to your services for governance.")  
**Nächstes Thema:** [Configure error budget actions for breached SRM SLOs](https://servicenow-prod.fluidtopics.net/ziFCYbe9tgOqszE161ICww "Configure the actions that the team can select when the error budget of a service level objective (SLO) is breached.")