---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-operations-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# View overall service health

# View overall service health {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

View overall service health and related events, like alerts and changes, with the Overview tab on the Service Details page in the SOW.

## Vorbereitungen

* For version 1.5, a service must be activated. For more information, see [Activate teams and services](https://servicenow-prod.fluidtopics.net/zIYjGQy~yQGvekcc7Kz20g "Follow this step only if you are on version 1.5.0 of Service Observability. Assign existing teams to Service Observability so they can view the data returned by the Configuration Management Database (CMDB) on those pages. Activate the services in the CMDB for use in Service Observability.").
* A data mapping must be configured. For more information, see [Create and manage data mappings](https://servicenow-prod.fluidtopics.net/HYIXjutsl~r6FQOV1gv~1g "Map your services to the data from a connected external observability vendor instance, and view it in charts for the service.").
{#view-overall-service-health__ul_hw3_qbb_d2c}

Role required: operator \[snc_sow_svcobs.manager\]

## Warum und wann dieser Vorgang ausgeführt wird

When you have been notified that a service is experiencing performance issues, you can begin your investigation with the Overview tab on the Service Details page.  
Hinweis:  
Operators can also use the [Analyze a dashboard in Service Observability](https://servicenow-prod.fluidtopics.net/lxY5hzsDiUoEn6Uc58L5zw "Use the analyze Service Observability dashboard skill to view an analysis of a single Service Observability dashboard.") and the [Analyze service health in Service Observability](https://servicenow-prod.fluidtopics.net/7wABqCt9eQnx0DEKQi4HUg "Use the Analyze Service Health skill to view an analysis of all Service Observability dashboards for the selected service.") Now Assist AI skills to generate an analysis for them.

## Prozedur

1. Navigate to WorkspacesService Operations Workspace and then navigate to a service record.  
   You can access a service record from these pages in the SOW:
   * Services list: Choose a service from the list.
   * Service dashboard: Choose a service in the dashboard and select Service Details.
   * List: Navigate to Application ServicesServices and select a service.
   * Express list alert: Select a service from the Impacted services column.
   {#view-overall-service-health__ul_k1f_vt1_zdc}  
   The Service Details page opens and the Overview tab is displayed.
   If charts are displaying error messages, see [Chart error states](https://servicenow-prod.fluidtopics.net/XTiVe7nf04w6yQys7031uw "Understand the different error states that the charts in Service Observability might display and how to fix them.").
2. Use the charts in the Overview section to help determine where there might be performance issues.  
   The Overview section shows the basic rate, error, and duration (RED) metrics along with metrics for key transactions found on the service. Hover over a metric to view more details.  
   Hinweis:  
   If more than one service is found with the same name, select an individual service using the All services drop-down menu.
3. Change the time period using the time picker.
4. Use the other charts on the page to view related information about the service, such as recent changes, open incidents, and trends for incidents and alerts.  
   These charts help explain whether recurring incidents or alerts might be caused by performance issues on the service. For detailed information about using this page, refer to the corresponding Overview templates for your observability vendor described in [Service Observability templates](https://servicenow-prod.fluidtopics.net/rsfpEH03ugPdbHZgI6bsag "View the templates for your observability vendor to understand the default dashboards provided by Service Observability.").

## Nächste Maßnahme

To view more detailed metrics and metrics for related entities, select the Observability tab. For more information, see [View service health metrics](https://servicenow-prod.fluidtopics.net/7wGzyJLYu5R8U5HlLGhwNg "View detailed metrics for a service, as well as metrics from related entities, such as databases and hosts, on the Observability tab in SOW.").