---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-operations-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Configure the manage alerts autonomously agentic workflow

# Configure the manage alerts autonomously agentic workflow {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Configure an alert management rule to operate the manage alerts autonomously agentic workflow manually or automatically.

## Vorbereitungen

* [Install Now Assist for IT Operations Management (ITOM)](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information about installing Now Assist plugins, see [Install Now Assist plugins](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
{#configure-manage-alerts-autonomously-workflow__ul_jsb_qmv_w2c}

Agentic workflows and their AI agents use [role masking](https://www.servicenow.com/docs/access?context=aia-role-masking&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) to determine which users can access them. Ones installed with Now Assist applications have specific roles that come included with the application. If you select Users with specific roles for user access, you must configure the security controls to include these roles. For the instructions to change the security controls, see [Define security controls for an agentic workflow](https://www.servicenow.com/docs/access?context=define-sec-controls-aw&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

Role required: evt_mgmt_admin, evt_mgmt_operator

## Warum und wann dieser Vorgang ausgeführt wird

Configure the autonomous workflow alert management rule to operate the manage alerts autonomously agentic workflow manually or automatically. For more information about alert management rules, see [Alert management rules for resolving alerts](https://servicenow-prod.fluidtopics.net/ndMfStC0XccpMstE_7lhkw "You can configure Event Management to respond to alerts automatically. An alert management rule determines the required alert response, such as to open an incident, knowledge base article, open a task, launch remediation action.").

When the workflow operates automatically, alerts are addressed as they're created and AI insight information is displayed in Express List.

When the workflow operates manually, users must manually generate AI insights. For more information, see [Review AI generated alert information and insights in Express List](https://servicenow-prod.fluidtopics.net/Uzp7c~WqBJHRon6Cin07cQ "Access alert information in Express List that is consolidated autonomously by AI skills and agents. Use the AI insights badge, column, and filter to monitor alert statuses and review of AI-generated insights.").
For more information about the manage alerts autonomously agentic workflow, see [Manage alerts autonomously agentic workflow](https://servicenow-prod.fluidtopics.net/2U1ibIHoiqFFRnm08lGJmA "Enhance IT operations with AI-driven, autonomous alert management using the manage alerts autonomously agentic workflow.").  
Hinweis:  
If you change the alert management rule for the manage alert autonomously workflow, you must update the sn_aiops_ai_agents.autonomous_alert_rule_sys_id property, which points to the alert management
rule.

## Prozedur

1. Navigate to WorkspacesService Operations Workspace.
2. From the bottom of the navigation pane, select the AIOps configuration center icon ![ITOM AIOps configuration center icon]().  
   The ITOM AIOps configuration center page appears. The configuration center is a centralized workspace. Use it to configure and manage AIOps features from a single place.
3. On the ITOM AIOps configuration center page, under the Optimize section, select Respond to alerts.  
   The Respond page appears.  
4. In the Name column, select Autonomous workflow.  
   If the Edit automation pop-up is displayed, select Open. The Alert Management Rule form opens to the Alert info tab.  
   Hinweis:  
   The Active check box is selected when the rule is enabled. To disable the rule and the manage alerts autonomously agentic workflow, select the check box.
5. Configure the execution information for the alert by selecting the Actions tab.
6. In the Execution column, double-click the cell for the Autonomous workflow.
7. Select the drop-down arrow to choose alert execution, and then select the green check mark to save.

## Nächste Maßnahme

To learn more about generating AI insights with the manage alerts autonomously agentic workflow, see [Review AI generated alert information and insights in Express List](https://servicenow-prod.fluidtopics.net/Uzp7c~WqBJHRon6Cin07cQ "Access alert information in Express List that is consolidated autonomously by AI skills and agents. Use the AI insights badge, column, and filter to monitor alert statuses and review of AI-generated insights.").