--- sourceDocument: Australia IT Operations Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-operations-management Release : - australia ft:locale : - de-DE ft:publication_title : - Australia IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # About application services in ITOM AIOps application services # About application services in ITOM AIOps application services {#app-services-aiops__Application-services} * Freigeben Version: Australia * * Aktualisiert 12. März 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 Minuten Lesedauer Learn about application services ITOM AIOps so that you can optimize, deploy, and manage them. ## ITOM AIOps application services {#app-services-aiops__section_em2_c4h_1bc} ITOM AIOps application services are a set of interconnected applications and hosts that are configured to offer a service to the organization. The application service can be as follows: * Internal - such as an organization email system * customer-facing - such as an organization website * Instance in a development environment - an instance of a business application or system. {#app-services-aiops__ul_jdn_b4s_bbc} ServiceNow applications refer to devices and applications that comprise an application service as configuration items (CIs). The various CIs and the relationships between them, that comprise an application service, are stored in the Configuration Management Database (CMDB). Each application service contains an entry point as the top-level CI. An entry point is a point where customers can access an application service. Typically, it's a URL, or a combination of the IP address and port for an application service in enterprise deployments. For cloud-based deployments, an entry point can be a URL to a cloud resource like an AWS gateway. Each component that makes up an application service is referred to as a configuration item or CI. As shown in the following diagram, the service map provides a visual representation of an application service. Service maps show active alerts for CIs and the relationships between CIs. By viewing this information, you can better understand the source of alerts and take remediation steps. The application service map is available for all application services. Abbildung : 1. Service map In the example, you're viewing a Web Portal application service map with the following CIs: * PS Apache03: An Apache web server that hosts a company website. * PS LinuxApp01 and PS LinuxApp02: Two Linux servers that share the workload from the web server. * PS ORA01: A database server that both Linux servers must access. * Storage Area Network 001: A mass storage device on which the other CIs depend. {#app-services-aiops__ul_y5z_zmx_hdb} To view service maps like this on the Service Operations Workspace dashboard and what an application service looks like when an alert is associated with a CI, see [View unified service map and the impact paths in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/WSX2YGxFkHO9Y4a_axoqqw "Visualize relationships between Configuration Items (CIs) and alerts with real-time updates and detailed impact paths. Enhance troubleshooting and proactive management by quickly identifying root causes and dependencies for both discovered services and application services."). ## Types of application services {#app-services-aiops__section_cn5_h3h_gdb} Event Management classifies application services into three types: discovered, manual, or a combination of both. * Discovered service - an application service that the [Service Mapping](https://servicenow-prod.fluidtopics.net/i01SxxMdD7M2O~EeEIvbzQ "The ServiceNow Service Mapping application discovers all application services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these application services.") application finds (if your organization uses [Service Mapping](https://servicenow-prod.fluidtopics.net/i01SxxMdD7M2O~EeEIvbzQ "The ServiceNow Service Mapping application discovers all application services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these application services.")). [Service Mapping](https://servicenow-prod.fluidtopics.net/i01SxxMdD7M2O~EeEIvbzQ "The ServiceNow Service Mapping application discovers all application services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these application services.") discovers application services using patterns and by following traffic connections. * Dynamic CI groups, which act as application services. * Tag-based application services - [Service Mapping](https://servicenow-prod.fluidtopics.net/i01SxxMdD7M2O~EeEIvbzQ "The ServiceNow Service Mapping application discovers all application services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these application services.") can create application services based on these tags. * Manual service - an application service that your administrator configures by selecting and adding each CI and specifying the relationships between CIs. * Dynamic application service - includes only CIs that are part of CI relationships stored in the CMDB. {#app-services-aiops__ul_g32_y4s_bbc} ## Alert impact {#app-services-aiops__section_h5l_21g_gdb} Application services are critical to the operations of your organization. If an issue occurs on one CI, the entire application service can be affected. Part of your role as an AIOps operator is to analyze alerts on CIs and see how they impact the application service as a whole and then remediate or solve the underlying issue. Your administrator can configure the impact rules that go into the calculations for the severity of an alert. Use the Service Operations Workspace dashboard to view the impact tree for an application service and understand the relationship between the severity of an alert and the overall application service. As shown in the following figure, the service map shows active alerts for CIs and the relationships between the CIs. By viewing this information, you can better understand the source of alerts and take remediation steps. The service map is available for all application services. For more information, see [View the impact tree](https://servicenow-prod.fluidtopics.net/JaD~69~6Yr5neLP90t8sFA "The impact tree shows the relationships between CIs and the relative percentage impact for each child CI. This information is available for both discovered services and application services."). In the following example, you can see how a Major alert on an Oracle database (PS ORA01) also causes a major alert on its parent CIs and on the Web portal application service itself.Abbildung : 2. Impact tree ## Application services and CSDM {#app-services-aiops__section_z5z_kq4_1bc} You can create an application service to adhere to the Common Service Data Model (CSDM) standards and to standardize the organization, maintenance, and monitoring of services. CSDM helps you streamline service types and service offerings. You can add relationships between application services and other service-related objects in the CSDM: Business Application, Technical Service Offerings, or Business Service Offerings. For more information, see [Applying the CSDM guidelines to ITOM AIOps](https://servicenow-prod.fluidtopics.net/nEL_0a2OWpjBSanKSnEN5A "ITOM AIOps helps you track and maintain the health of services in your organization. ITOM AIOps CSDM reference serves as a foundational blueprint for maintaining optimal IT operations by standardizing data models and processes. The main goal is to help you understand the two main capabilities that work together within the CSDM framework."). ## Related applications and DPM {#app-services-aiops__section_gwn_3nt_gbc} Digital Portfolio Management (DPM) enables you to use related applications to view and edit service details in the plan-build-run life cycle. All related applications are optional, so they aren't required to use the DPM experience. For more information, see [Digital Portfolio Management Workspace homepage](https://www.servicenow.com/docs/access?context=dpm-explore-landing&version=australia&pubname=australia-it-service-management&ft:locale=en-US).