---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-operations-management

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    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Activate and configure Service Mapping for top-down discovery

# Activate and configure Service Mapping for top-down discovery {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

A top-down discovery provides a list of CIs and their interrelationships. This
information is useful for managing software services and hardware issues that are
associated with alerts.

## Vorbereitungen

Role required: evt_mgmt_admin

## Warum und wann dieser Vorgang ausgeführt wird

In Event Management, Service Mapping relationships appear on alerts. You can view the related CI and other information in the Event Management dashboard. The mapping relationships appear in a service map with the generated alert, any CIs that are bound to the alert, and all related CIs.

## Prozedur

Use Service Mapping to get top-down discovery information.  
Service Mapping, which is closely related to Event Management, provides tools to discover the relationships between network, hardware, software, storage, and other devices.
**Zugehörige Konzepte**   

* [Service Mapping](https://servicenow-prod.fluidtopics.net/i01SxxMdD7M2O~EeEIvbzQ "The ServiceNow Service Mapping application discovers all application services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these application services.")  
**Zugehörige Tasks**   

* [Request Service Mapping](https://servicenow-prod.fluidtopics.net/H44QQvMmmR7p9f0qA_zEVw "Service Mapping is available under the ITOM Visibility subscription and requires activation by ServiceNow personnel.")