---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-operations-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Download the ServiceNow Agent app

# Download the ServiceNow Agent app {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Download the ServiceNow Agent app to use ITOM Mobile Agent on your device.

## Vorbereitungen

ITOM Mobile Agent must be installed. See [Install ITOM Mobile Agent](https://servicenow-prod.fluidtopics.net/h_NbuFsEi6d~MrbBgU9NvA "Install and give your teams access to ITOM Mobile Agent.") for more information.

Role required: srm_manager, srm_responder, or
srm_admin

## Warum und wann dieser Vorgang ausgeführt wird

The ITOM Mobile Agent application runs in the ServiceNow Agent app. To access ITOM Mobile Agent, download the ServiceNow Agent app on your device.

## Prozedur

1. Download the ServiceNow Agent app for your device:
   * For iOS, use the App Store.
   * For Android, use Google Play.
2. Confirm that the app is on your device.  
   Look for the ServiceNow Agent app icon (![ServiceNow Agent app icon]()). The app appears on your device with the name Agent.

## Nächste Maßnahme

To start using ITOM Mobile Agent, see [Log in to ITOM Mobile Agent](https://servicenow-prod.fluidtopics.net/7XN~J8PzRd3wBF3L9xNzMw "Log in to your ITOM Mobile Agent instance on the ServiceNow Agent app to manage alerts, incidents, and on-call schedules on the go."). You must log in to receive push notifications about alerts and incidents.