---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/it-operations-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Add alert table to enable on-call scheduling for Service Operations Workspace for ITOM

# Add alert table to enable on-call scheduling for Service Operations Workspace for ITOM {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Enable on-call scheduling by incorporating the Alert table \[em_alert\] into the Trigger Rule Table Config list. This allows for creating shifts and implementing escalation triggers and policies, ensuring teams can promptly
respond to alerts and maintain operational continuity.

## Vorbereitungen

Role required: evt_mgmt_admin

## Prozedur

1. Navigate to All and in the search field, type <kbd class="ph userinput">trigger_rule_table_cfg.list</kbd>.  
   The Trigger Rule Table Configs page opens.
2. On the form, fill in the fields with the following values.  
   * In the Table field, select Alert \[em_alert\].
   * In the Trigger group field, select Assignment group.
   * In the Trigger user field, select Assigned to.
   * In the Journal field, select Work notes.
   {#add-alert-table-oncall__ul_jvr_2l5_zbc}
3. Select Submit.

## Nächste Maßnahme

[Create on-call shift for your team](https://www.servicenow.com/docs/access?context=on-call-scheduling-in-sow&version=australia&pubname=australia-it-service-management&ft:locale=en-US).