Set up a GCP PubSub integration for Health Log Analytics

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 4 Minuten Lesedauer

    • Set up an integration for receiving log messages that were published to a Google Cloud Platform (GCP) Pub/Sub topic and streaming them to your ServiceNow instance.

    Vorbereitungen

    • Verify that a MID Server is installed and configured with the Log Ingestion capability enabled. For more information, see .

      MID Server configuration with Log Ingestion capability enabled.

      Wichtig:
      Health Log Analytics does not support IPv6. To work with the application, configure the MID Server to IPv4.
    • Unless the MID Server and external clients are on the same network, the MID Server must have a public IP address. This is required when its IP is exposed through network address translation (NAT), a load balancer, or a similar device. The public IP address enables external clients, such as Filebeat agents located outside its network, to reach the MID Server. Private IP addresses are not routable over the internet. Without a public IP, external clients cannot connect to the MID Server even if they are configured with its address. In the MID Server properties, add a property named mid.public_ip with the public IP address as the value. For more information, see Create a MID Server property. If the MID Server and external clients are on the same network, connections can be made using the private IP address.
    • For shipping your logs encrypted using SSL TLS, see the Streaming Data With Rsyslog & Filebeat Using SSL [KB0866319] article in the Now Support Knowledge Base.

    Role required: evt_mgmt_admin

    Warum und wann dieser Vorgang ausgeführt wird

    You set up integrations through the Integrations Launchpad in Service Operations Workspace, which you access from the ITOM AIOps configuration center. The AIOps configuration center is a centralized workspace for configuring and managing AIOps features from a single place. The integrations setup process reduces implementation time compared to manual data input setup in the classic interface in Health Log Analytics. For more information, see Integrations Launchpad in Service Operations Workspace for ITOM.

    Prozedur

    1. Navigate to Workspaces > Service Operations Workspace.
    2. From the navigation pane, select the Integrations Launchpad icon (Integration Launchpad icon).
    3. From the bottom of the navigation pane, select the AIOps configuration center icon ITOM AIOps configuration center icon.
      The ITOM AIOps configuration center page appears. The configuration center is a centralized workspace. Use it to configure and manage AIOps features from a single place.
    4. From the Integrate section, under Integrations, select Add integration.
      The Integrations Launchpad appears.
    5. In the Browse integrations tab, enter Google Cloud in the search field.
    6. Select the Google Cloud Platform integration tile.
      Hinweis:
      If you start an integration setup before meeting all prerequisites, a message appears. You can cancel the setup and complete the prior requirements first. Alternatively, you can continue in draft mode and complete the requirements later. Note that you can't activate the integration until you have completed all the prerequisites.
    7. On the Provide details form, fill in the fields.
      For a description of the fields, see the Provide details table in GCP PubSub integration configuration fields.
    8. Select Next.
    9. On the Set up connection form, fill in the fields to connect to GCP PubSub.
      For a description of the fields, see the Set up connection table in GCP PubSub integration configuration fields.
    10. Wahlweise: Select Advanced Settings and fill in the fields.
      For a description of the fields, see the Advanced Settings table in GCP PubSub integration configuration fields.
    11. Wahlweise: Select Test and save to save the integration to the database and test connectivity.
    12. Do one of the following:
      • If you completed all the prerequisites before starting the configuration, select Activate.

        In the pop-up window, select Test & Save to save the integration to the database and test connectivity. If an error is returned, adjust the configuration as suggested in the error message and then try to activate the integration again.

        When the test is successful, the integration is activated and the Overview tab is displayed. On the Integrations Launchpad, the integration tile is available in the Installed integrations tab.

      • If you didn't complete all the prior requirements, select Save draft.

        The system saves the integration as a draft in the Integrations Launchpad. It appears in the Installed integrations tab, under Waiting for your action. You can complete the prerequisites and activate the integration later. For more information, see Activate a draft integration in Health Log Analytics.

    Nächste Maßnahme

    On the Overview tab, do the following: