Configure ITOM Mobile Agent
Set up and configure ITOM Mobile Agent.
Configuration overview
Use the pages in this section to set up and configure ITOM Mobile Agent. The information covers required and optional setup steps, including installing the app, managing alerts, and customizing alert recipients.
ITOM Mobile Agent auto-integrates with ITSM Mobile Agent, so you can manage alerts, incidents, and on-call schedules from the same mobile app. Where relevant, this section links to ITSM Mobile Agent content, providing additional configuration options for your mobile experience.
Required configuration steps
If you're an admin, start by installing ITOM Mobile Agent. If you're a Service Reliability Management admin, manager, or responder, you can start by downloading the ServiceNow Agent app and then logging in.
Optional configuration steps
After you log in to ITOM Mobile Agent, you can work with the core features. Visit the following links to configure and customize ITOM Mobile Agent further to meet your team's needs: