Close an SRM alert

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Close an alert, if you think it is not an issue, or if it has already been handled.

    Vorbereitungen

    Role required: srm_manager, srm_responder, or srm_admin

    Prozedur

    1. Navigate to Workspaces > Service Operations Workspace.
      You're taken to your SRM Home page.
      Hinweis:
      If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.
    2. From the primary navigation, select Reliability tasks (Reliability tasks icon).
    3. You can close an alert in one of two ways.
      OptionBezeichnung
      From the Alerts list view
      1. Select one or more alerts using the check box next to the alert.

        Select the Close button from the header menu.

      2. Select one or more alerts using the check box to the left of the alert, and select Edit in the list view header.

        Scroll down to the State field and select from a menu.

        Select Update.

        Hinweis:
        If you select alerts in bulk, the change applies to all selected alerts. For assignments, team members are notified according to their notification preferences.
      From the Alert header Open an alert and set the State field to Closed.

      Closed alerts remain available in the Alerts list view. If you don't see it, check your filter settings.