Complete questionnaire for work order task using the Field Service Contractor for mobile application

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Answer to the preset questions associated with a work order task to gather and store the responses for future reference.

    Before you begin

    Role required: wm_ext_agent, wm_ext_manager

    Procedure

    1. Access your instance using the ServiceNow Agent mobile application.
    2. Tap My Work.
    3. In the My Tasks section, tap See All.
    4. Select the work order task for which you want to fill out the questionnaire.
    5. Tap the Overflow Overflow icon icon and then select Take questionnaire.
    6. On the Pending tab, tap the questionnaire that you are ready to take.
      Note:
      If the questionnaire is mandatory, you cannot close the task until you complete the questionnaire.
    7. Answer each question in the questionnaire.
    8. Tap Submit.
      Once submitted you can view but cannot change your questionnaire.

    Result

    The submitted questionnaire appears in the Completed tab.