---
sourceDocument: Yokohama Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/field-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Close a work order task as complete

# Close a work order task as complete {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Only agents can close work order tasks assigned to them.

## Before you begin

Role required: wm_agent

## About this task

If the caller's problem was fixed or resolved, use the Close Complete option.

## Procedure

1. Navigate to AllField ServiceAgentAssigned to me.
2. Open a work order task.
3. Add information to the Work notes field.  
   The notes should include a description of the work done and any other helpful information.
4. **Optional:** Enter a date and time earlier than the current date and time in the Actual Work End field.  
   You cannot add a date and time later than the current date and time.

   If you do not enter a date and time, the ServiceNow system
   adds the current date and time automatically when you click
   Closed Complete.
5. Click Close Complete.  
   * The status of all unused parts automatically changes to In-Stock.
   * The state of the parent work order automatically changes to Closed - Complete if all work order tasks on the work order have a state of Closed - Complete or Canceled.
   {#t_CloseAWorkOrderTaskAsComplete__ul_xfp_3yv_rr}

## Result

The customer receives SMS and email notification that the work order task is completed.

*[\>]: and then